Job Title: Operations Assistant
Reporting To: Head of School or nominee
Location: 123 St Stephens Green, Dublin 2
School (or department): School of Nursing and Midwifery
Contract type/duration: Maternity Leave Cover
Closing date for applications: 30th June 2024
About the post: We are looking for a highly motivated individual for the role of Operations Assistant within our Operations Team. The successful candidate will work within the expanding School of Nursing & Midwifery managing the student journey from application to graduation and beyond along with ad-hoc projects and events that take place within the School.
Job Responsibilities
1. This role entails end to end student journey management from initial point of contact to graduations and alumni assistance.
2. Coordinate the logistical and operational support for multiple programmes.
3. Manage and develop advertising material for courses.
4. Manage programme applications and student admissions including verifying professional & education qualifications.
5. Manage and host registration and induction events for new students.
6. Manage online assessment submissions, written examinations, various other forms of assessments and collating and delivering student results.
7. Work closely with the Student Fees office to ensure timely fee payments and the management of students in arrears.
8. Management of Virtual Learning Environments (Moodle), including module and user management.
9. Manage student progression through the School's student management system.
10. Develop regular reports for internal and external key stakeholders and partners.
11. Development of examination boards and student transcripts.
12. Work closely with Programme directors to ensure External Examiners receive student data and reports as required.
13. Support programme directors with timetabling needs and booking of rooms.
14. Assist in the running of the annual Graduation ceremony, including inviting students, ordering parchments and event management on the day.
15. Assist in the management of the School’s alumni database and alumni communication strategy.
16. Manage ad-hoc events which take place in the School including but not limited to master-classes, open evenings and guest lectures.
17. Ensure all media meets RCSI branding guidelines.
18. Assist in actively marketing the School to the target audience.
19. Assist and develop online media management and online presence.
20. Undergo programmes of training and development as may be required from time to time.
21. Perform such other duties as may be required from time to time.
Knowledge & Experience – (Essential):
1. Strong organisational and administrative skills with the ability to focus on and produce results and prioritise objectives.
2. An effective communication style appropriate to audience and situation.
3. Strong results focus combined with excellent attention to detail.
4. Excellent customer service capabilities.
5. Strong, practical and adaptable IT skills.
6. Advanced MS Excel, Word and PowerPoint knowledge.
7. Flexibility to work in a changing environment.
8. The ability to work on their own initiative as well as in a team environment.
Employee Benefits RCSI make sure you have the resources you need to thrive by offering a wide range of benefits in areas including time away, finance, community, health, and well-being and insuring your financial future. Below are some additional benefits available to you as an RCSI employee:
1. 26.5 annual leave days (20 days annual leave, plus an additional 6.5 Privilege days).
2. Flexible/hybrid working options for colleagues across many roles.
3. Additional leave options including paid maternity leave, paternity/parental leave, study leave.
4. 7% Employer pension contribution.
5. Onsite gym €10 per/mth including classes and PT sessions.
6. Childcare support 20% discount at Giraffe.
7. Free eye test and annual flu vaccination.
8. TaxSaver commuter tickets and Bike to Work schemes.
9. A site sustainability team focusing on environmental initiatives; Green Campus Initiative.
10. Competitively priced café and restaurant.
11. Equality, Diversity & Inclusion forums, and network groups.
12. Employee assistance programme with Spectrum Life.
13. Learning and Development training programmes including LinkedIn Learning for career progression.
14. Discounted services including GP visits, 10% off dental, staff parking, mobile tariffs, Group Scheme discount on numerous brands.
15. Sports and social club including yoga, Pilates, fitness classes, Zumba, running club, social evenings, Summer BBQ.
16. Ticket Draws for events including Rugby, Taste of Dublin, Dublin Horse Show, theatre, music & comedy events.
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