Job Title: Branch Manager/Sales Executives
The Branch Manager will be responsible for developing and managing a business operation that increases counter sales, drives new B2B sales, and expands current portfolio, profitability, market share, customer, and employee satisfaction.
Key Responsibilities:
* Assess local market conditions, identify current and prospective sales opportunities, and develop forecasts, financial objectives, and business plans for the branch.
* Direct all operational aspects of the branch to include operations, customer service, human resources, administration, and sales in a manner that supports reaching the profitability goals.
* Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
* Manage Customer Service at Branch to very specific agreed targets.
* Monitor Fleet availability and control issues to Fleet Control Manager and/or Head of Regional Operations and Sales.
* Liaise with necessary teams to ensure ongoing training and improvements are met.
* Monitor damage and repairs to agreed targets.
* Ensure all fleet is serviced and in good working order.
* Manage overdues and records of follow-up.
* Provide training, coaching, development, and motivation to bring out the best in each team member.
* Maintain and enforce HR Policies and Procedures.
* Conduct yearly appraisals with all staff members by the deadline required by HR.
* Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities, and needs.
* Address customer and employee satisfaction issues promptly.
Requirements:
1. Strong focus on delivering new business and proven track record.
2. Problem-solving and analytical ability.
3. Strong networking skills.
4. Motivated self-starter, comfortable in a fast-paced environment.
5. Demonstrated integrity and ethical standards.
6. Professional demeanour with