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Sales / Customer Service Representative, Tullamore
Client:
N. I. S. Ltd.
Location:
Tullamore, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
5016
Job Views:
13
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
NIS Ltd are an Award-Winning Midland based IT Company with Over 24 Years Experience. We are a Leading Supplier of IT Services and Products Throughout Ireland. At NIS we specialise in providing top-notch IT services to our clients. We are seeking a passionate and driven individual to join our team as a Sales/Customer Service Representative. This is a full-time, onsite position.
Responsibilities
1. Effectively manage large amounts of incoming calls
2. Create helpdesk tickets and manage engineer schedule (shared task)
3. Deal effectively and efficiently with the varying needs of our customers
4. Process customer orders and ensure effective management of stock
5. Create orders with suppliers
6. Interact and respond to online customer queries and messages
7. Accept and complete tender applications
8. Follow communication procedures, guidelines, and policies
9. Familiarity with customer support processes and systems
10. Identify and assess customers’ needs to achieve satisfaction
11. Build sustainable relationships through open and interactive communication
12. Generate sales leads and follow up with potential clients
13. Achieve sales targets and outcomes within the schedule
Qualifications / Experience
1. Familiarity with the IT Sector beneficial
2. Ability to interact with a wide range of customers and to adapt/respond appropriately
3. Excellent communication, organisational and presentation skills
4. Ability to multi-task, prioritise, and manage time effectively is essential
5. Strong capacity to work on own initiative and equally as a team member
6. Knowledge of Sage 50 Cloud useful but not essential
7. Experience of Microsoft 365 platform / Teams / SharePoint beneficial but not essential
8. Experience in a similar environment preferable
How to Apply
To apply for this position, please send your C.V. and a cover letter to [emailprotected]
Company Info
Midlandjobs.ie
Mullingar, Co. Westmeath, Ireland
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