Dynamic Casework Officer Role
We are recruiting for a dynamic Casework Officer to join the Legal and Investigations Team (L&I).
Key Responsibilities:
* Manage an individual caseload and handle multiple issues simultaneously.
* Provide prompt advice and advocacy to achieve satisfactory resolutions and support clients with complaints against relevant authorities.
* Assist with investigations into alleged rights breaches and represent clients in tribunal cases.
* Attend meetings with clients and relevant authorities.
* Maintain accurate records in the case management system.
* Assist with outreach activities.
Requirements:
* Degree qualification in a relevant subject (e.g., Law or Social Science) applied professionally since graduation.
* At least two years of professional experience within the last five years in managing casework, providing advocacy and advice, and interpreting legislation, policy, and technical documents.
* Impeccable communication and interpersonal skills.
* Ability to work well as an individual and in a team.
* Ability to work under pressure, handle a caseload, and meet tight deadlines.
Desirable Criteria:
* Legal Qualification: Solicitor or barrister eligible to practice in Northern Ireland.
What We Offer:
* Industry competitive salary.
* Hybrid work environment.
* Flexible working hours.
* Experience handling a wide variety of cases.
* Opportunity to grow in a rewarding environment.