Job Summary
We are seeking a dedicated individual to join our team as a primary point of contact for customer communications. The successful candidate will be responsible for delivering exceptional customer service, building strong relationships, and ensuring seamless and efficient customer experiences.
This is a fantastic opportunity to develop your career in a fast-paced and rewarding environment with plenty of room for growth. You will enjoy a supportive and friendly team, hybrid working, company events, and a performance bonus scheme.
Key Responsibilities:
* To be the primary point of contact for inbound customer communications via telephone, postal, web, and email.
* To ensure customers' queries are recorded on our CRM system according to internal processes for accurate reporting.
* To deal with customers' queries promptly and professionally.
* To take ownership of customer queries/concerns/issues and resolve them efficiently.
* To maintain effective communication between internal departments, customers, and the Dealer Network.
* To work with external providers to ensure high customer satisfaction levels.
* To provide reporting to the Customer Relations Team Leader every month and as requested.
* To offer general administrative support to other team members.
* To undertake any other reasonable tasks requested by senior management or directors.
Requirements:
* Experience in a key customer service role is essential.
* Customer-driven with the ability to build relationships with customers and the dealer network.
* Enthusiastic and passionate about delivering high standards in customer experience.
* Able to work independently and adapt to a fast-paced environment.
* Must be positive and enthusiastic with a can-do attitude.
* Strong computer skills, excellent knowledge of Microsoft Word and Excel, and experience using Salesforce is preferable.
* Previous experience working in the motor industry is an asset.