We are currently seeking expressions of interest for a Front of House Manager to join the senior management team at Ireland’s first Five Star Forbes hotel, Ashford Castle. This is a wonderful opportunity for an aspiring candidate to join a team of passionate and skilled hoteliers.
We are looking for a candidate who is immaculately presented, engages well with our guests, and can lead the Front of House team effectively. The candidate must exude a passion for hospitality and show genuine care for their team and our guests.
Key Responsibilities:
1. Oversee the effective operations of our Front of House Division – Reception, Concierge, Night Auditors, Day Porters, and Estate.
2. Mentoring and coaching is a key skill required to achieve peak performance.
3. Demonstrates strong leadership.
4. Demonstrates inspirational leadership, moving the division forward while keeping abreast with changes within the luxury 5-star market.
5. Ensure Forbes 5-star standards are upheld.
6. Have a sharp business acumen, understanding finances.
Minimum Requirements:
1. Have luxury 5-star experience in a similar role.
2. Minimum of 4 years working within the 5-star luxury market.
3. Ability to handle pressurized situations while understanding the expectations of our discerning guests.
4. Have strong communication and interpersonal skills, with a natural warm and engaging personality.
5. Previous experience using Opera is desirable.
6. A degree in Hospitality is desirable.
In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognized as Ireland’s top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities, and a state-of-the-art spa.
The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle was voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021.
We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland.
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