Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Join the team and create the future of customer experience together.
Senior Software EngineerThe Genesys Digital & AI group plays a pivotal role in providing the innovations that enable global brands (over 7,500 organizations in 100+ countries) to orchestrate customer experiences across all communication and engagement channels.
As a senior backend engineer in our customer-oriented group, you will design and build products that utilize AI and data analytics to solve real-world problems.
You will work alongside accomplished engineers, researchers, designers, and product managers who will help take your impact to the next level.
What You Will Do:Develop robust backend systems using Python and/or Java, working with cutting-edge AI, analytics, and data science technologies.Collaborate closely with colleagues across Product Management, Engineering, and AI Research to share knowledge, solve complex challenges, and innovate continuously.Engage in all aspects of agile software delivery, from research to proof-of-concept, product chartering, rapid iterative development, production hardening, and on-call support.Apply a testing-first mindset to ensure reliability and scalability of our services.Design APIs that support the needs of Genesys Cloud users and our platform integrators.Learn about and implement emerging technologies.Mentor junior team members and set technical direction.What We're Looking For:Ideally, a bachelor's degree in computer science or related disciplines.
However, this is not a hard requirement as we recognize there are many diverse paths into software careers.4+ years in software development.Curiosity and enthusiasm for continuous learning.Programming experience in Python and/or Java.Knowledge of algorithms, data structures, and software architecture.Excellent interpersonal skills.Excellent verbal and written communication skills.Desirable Experience or an Interest in Learning:Analytics and data science frameworks/technologies, e.g.
Apache Spark.Machine learning concepts and frameworks.Event-driven architecture.AWS cloud technologies.DevOps and SRE principles.Continuous Integration/Delivery practices.Our team includes people of all genders and a wide variety of nationalities, ages, and socio-economic backgrounds.
Diverse, inclusive teams are strong teams, and we encourage those with varied backgrounds and experiences to apply.
Genesys is an equal opportunity employer committed to equity in the workplace.
We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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