An exciting opportunity has emerged with a Dublin-based client. This role focuses on supporting the company's customer portfolio.
Key Responsibilities:
* Ensure seamless operation of the Helpdesk, working in collaboration with our helpdesk support team.
* Answer calls and emails from clients, responding to emergency callouts while liaising with Burlington staff and mobile engineers.
* Process and store data related to service calls and scheduled visits.
* Schedule maintenance visits and resolve access issues by coordinating with specialist sub-contractors.
* Verify that maintenance reports and paperwork meet our standards and those set by specific clients, issuing them in a timely manner.
* Assist in generating maintenance and daywork (callout) invoices, ensuring compliance with client requirements.
* Collaborate with the operations manager and director to improve the helpdesk's functions and efficiency.
* Issue risk assessments and safety documentation, communicating with clients about these matters and maintaining their central storage.
* Maintain training records for all engineering staff.
Requirements:
* Exceptional organisational, communication, and time management skills.
* Excellent engagement skills with people.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
* Prior experience in office or operations administration would be advantageous.
* Strong analytical and problem-solving abilities.
* A strong team player with a focus on stakeholder engagement and a proven track record of systematic approach to achieving deliverables.
* Skills: Customer Support, Multi-Tasking, Administration, Help Desk Administrator