Location: Nationwide (Ireland)
Reporting to: Head of Food Services - Ireland
Contract: Permanent
Hours per week: 40 hours, 8 hour shift, Monday to Friday
Salary & Benefits Package: This role comes with a very competitive salary package and includes a company car.
We currently have an exciting opportunity for an Operational Support Manager to join the Food Services team. You will play a key role in supporting our food service business throughout the Republic of Ireland in accordance to the standards required by ISS, contributing to enhanced workplace dining experiences for our clients and customers. This will include making the optimal use of all available resources, including those from supporting functions (e.g., Marketing, HSEQ), other team members, company systems and assets, and our supply chain partners.
There are two broad elements to this role:
1. OPERATIONAL: On specifically assigned client sites, you will have a direct input on/responsibility for all elements of the service delivery. This will include HSEQ, financial management, client communication, reporting, and general contract development and support. Each of these locations has a site lead who will report into the Operational Support Manager.
2. CULINARY: Across our nationwide business, you will play an integral role in the design and implementation of new Food Concepts, Food Innovation, Menu Design, and Food Safety.
You will assist in improving and maintaining good financial achievements against budget and support with projects as they arise. This will include, and not be limited to, supporting with the management of our current tools and systems (such as Saffron, Klimato, Winnow), exploring continuous improvement by assessing the potential benefits of new practices, and liaising with our supply chain partners to identify the best quality produce.
In summary, the successful candidate will have responsibility to ensure our Catering Teams across multiple sites are supported in all aspects of company operational systems and procedures. Additionally, they will play an integral role in supporting food innovation, culinary development, training, and standardisation. The focus on the culinary aspect of the role will potentially increase over time, ultimately taking lead responsibility within the Food Support Team for this element.
Job Dimensions
This multi-faceted role will require operational management ability blended with excellent culinary skills within contemporary workplace dining environments. The successful candidate will:
* Provide strategy and innovation in line with commercial food and menu planning that improves the Company’s reputation for food quality and enhances client and customer experience.
* Play a leading role for Health & Safety within the catering team, leading the Food Management Safety program and the HACCP process.
* Deploy excellent coaching and leadership skills, delivering culinary development across our business.
* Forge strong working relationships through informal and formal channels of communication, developing effective working relationships with clients, customers, ISS Placemakers, peers, and senior leadership.
* Take responsibility for the overall efficient and effective management of the catering contracts under their direct control, ensuring a quality service aligned to contractual obligations is delivered.
* Implement succession planning to ensure our People are given every opportunity to develop and grow. This will also include the recruitment of new team members as required.
* Evaluate current standards and develop Improvement Plans for catering services across numerous locations. A key function of this role will be to plan, evaluate, trial, and implement new food concepts delivering a uniform standard across all food service outlets.
* Ensure the agreed supply chain is being adhered to by all unit managers and evaluating this on a periodic basis with the Head of Food services and the wider Food Support team.
* Support our growth ambitions by participating in new tender processes undertaken by the company by showcasing all aspects of our food service offer, attending client presentations and effectively planning new contract mobilisations.
Ideal Candidate
The ideal candidate will have proven Operational Management experience within a busy multi-site catering environment, combined with food transformation and culinary expertise. In particular, this should include:
* Being adaptable to change and leading food innovation.
* A proven ability to train and develop teams.
* A strong knowledge of food safety regulations and HACCP, including the implementation of same.
* A BA culinary art and/or working experience in a similar role.
* Strong financial understanding within the food services sector.
* Excellent Computer Literacy.
Other Features of the Job
The hours of work for this role are predominantly office hours, Monday to Friday. However, on rare occasions, it may be necessary to work alternative hours, shift patterns, or unsociable hours, including weekends, and sometimes more than contracted hours in a given week. As the business is nationwide, the role will involve travel to locations throughout the country. On rarer occasions, travel may involve attending meetings, site visits, and seminars outside of Ireland.
ISS truly values its People, who are our most important resource, and there will be ample opportunity for professional development and growth.
Qualification Required:
* An approved qualification level 6 degree and/or a proven track record with multi-site operation experience, operations manager, area manager, or regional manager with an excess of 8 years' experience within the Hospitality industry.
* Level 3 food hygiene.
* Full driving licence and flexibility regarding travel as required.
Skills & Attributes:
* Enthusiastic, energetic, passionate about food and beverage.
* Interpersonal ability, to maintain effective communication with multiple stakeholders.
* Strong verbal and written communication skills.
* The ability to galvanise a team around the food vision.
* Able to work autonomously and in a team equally.
* Self-starter & proactive in identifying users’ needs & opportunities for service improvement.
* Multitasker (able to work on multiple workstreams & customers in parallel).
* Strong business insight & able to translate business requirements into solutions.
* Able to design, implement & manage business initiatives.
* Organised, structured, analytic, detail-oriented.
* Excellent knowledge of Health & Safety, Environment, QA procedures, and experience of developing operational teams.
HSEQ:
* Ensure safe work practices and procedures are followed on site.
* Use of Personal Protective Clothing and Equipment (w/a).
* Understand how ISO fits into daily business operations.
* Read, understand and work in accordance with the company’s HSEQ Policies.
* Complete tasks in accordance with company HSEQ procedures and work instructions.
Other features of the job
It may be necessary to work alternative hours, shift patterns, or unsociable hours, including weekends and sometimes more than contracted hours. As part of your job, you will be expected to attend training events and/or meetings and travel to other locations may be required. Local requirements will govern your patterns and locations of work.
Closing date for applications is Friday, 28th February 2025
Benefits:
* Bike to work scheme.
* Company events.
* Employee assistance program.
* Wellness program.
Education:
* Advanced/Higher Certificate (preferred).
Experience:
* Hospitality: 8 years (preferred).
* Operations Manager / Area Manager (or similar): 4 years (preferred).
Licence/Certification:
* Full, clean driving licence (required).
* Level 3 Food Hygiene Training (preferred).
Willingness to travel:
* 75% (preferred).
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