Job Title: Order Fulfilment Manager
About the Role
We are seeking an experienced Order Processing Manager to oversee all aspects of our fulfilment operations, ensuring efficient and accurate handling of products from receiving and storing goods to overseeing returned items.
Key Responsibilities
* Oversee all aspects of processing goods inwards.
* Train team members involved in our fulfilment operations.
* Monitor team performance and implement coaching and feedback strategies.
* Develop and optimise processes to improve efficiency and ensure error-free operations.
* Handle problem-solving across various fulfilment-related issues, ensuring timely resolution and maintaining operational flow.
* Forecast HR requirements to plan for growth and seasonal periods.
* Work closely with our customer service manager to ensure seamless operations and exceptional customer satisfaction.
* Operate our Order management system and Carrier software.
* Manage return consignments, ensuring timely and accurate processing.
* Maintain accurate records across our operations to ensure compliance with company policies and procedures.
Requirements
* No experience is required in the fulfilment industry.
* Proven experience in managing teams.
* High attention to detail with a focus on accuracy and quality control.
* Strong problem-solving skills and the ability to resolve operational issues quickly and effectively.
* Experience in recruitment, hiring and training employees in an operations setting.
* Excellent communication and leadership skills, with the ability to motivate and guide a team.
* Ability to work in a fast-paced and dynamic environment while maintaining high standards.
* Experience with fulfilment systems or software is a plus.