Global Customer Service Representative with Italian Fluency
Leveraging a culture of winning, StubHub/viagogo seeks innovative and entrepreneurial professionals to join our team. With a focus on togetherness, trust, and inclusion, we strive to deliver exceptional customer experiences across the globe. Our hybrid environment fosters collaboration and creativity, offering unparalleled opportunities for growth and development.
Key Responsibilities:
* Deliver top-notch customer service via phone, email, and chat, embodying professionalism and efficiency.
* Demonstrate a deep understanding of customer needs, providing personalized solutions while empowering customers to self-serve when possible.
* Maintain individual and team performance targets for resolution rate, customer satisfaction, and response time.
* Stay up-to-date on products, services, and company policies.
* Collaborate with cross-functional teams to enhance processes and optimize customer experience.
* Show initiative and ownership in all assigned tasks, being friendly, reliable, and punctual.
Essential Competencies:
* Customer Focus - Exceed customer expectations through a profound understanding of their needs.
* Results Oriented - Drive performance by achieving and surpassing metrics, ensuring exceptional service and results.
* Communication - Articulate and empathetic communication that conveys information clearly and effectively.
* Problem Solving - Analyze issues, evaluate options, and implement effective solutions.
* Attention to Detail - Ensure accuracy in handling customer inquiries and tasks.
* Time Management - Efficiently manage workload and prioritize tasks to meet or exceed performance targets.
* Technical Aptitude - Navigate computer programs with ease.
* Judgment and Decision-making - Exercise sound judgment in decision-making, aligning actions with established company policies and procedures.
Preferred Education and Experience:
* Excellent verbal and written communication skills.
* Proficiency in Microsoft Office and CRM software.
* Able to multitask and prioritize in a fast-paced environment.
* Experience working in a performance-driven culture is a plus.
* Proficiency in English and Italian languages required.