Ergo - L3 IT Engineer
Ergo is seeking an L3 IT Engineer for a permanent role in Dublin. As an L3 IT Engineer, you will work with some of Ireland's top IT professionals supporting major Enterprise clients and well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.
Working with an Azure Expert MSP renowned for our best-in-class Educational Assistance Program, you will have ample opportunity to develop your skills and career at a 5-time winner of Microsoft Country Partner of the Year.
In addition to a competitive salary, this role includes the following:
* Pension
* Educational Assistance through Ergo Academy (cash bonus up to €1000 for exams passed)
* Health Insurance
* Flexible work options
Responsibilities:
1. Provide Level 3 IT support to local users
2. Installing, configuring and troubleshooting of IT-related software and hardware
3. Perform routine day-to-day system security checks and backups and produce status reports
4. Work with other technical staff to ensure connectivity and compatibility between systems
5. Work with vendors/partners to resolve complex network problems
6. Provide extended on-site support to varied customers, as and when required
7. Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded
8. Ensure strict adherence to SLA when dealing with customer tickets/calls
9. Develop and maintain an in-depth technical knowledge of Ergo products, services, and solutions with a view to specialization in one or more technologies
10. Record and maintain hardware and software inventories, site and/or server licensing and user access and security
11. Provide technical training to customers when a new user or system is implemented and is requested
Required Experience:
Experience in some/all of the following is required:
* Management of M365 (supporting Teams, Exchange, One Drive, etc.)
* Management of MFA
* Supporting and setting up Mobile Devices (MDM)
* Good understanding and working knowledge of Microsoft Active Directory, Domain Controllers, group policies, DNS
* Good understanding of backup and restoration methods
* Windows 10 configuration, operation, and management
* Windows Server 2012/2016/2019 administration and maintenance
* Virtualization (VMWare or Hyper-V)
* Citrix Support or Administration
* Microsoft System Centre Suite (SCOM, SCCM, SCORCH)
* Azure Administration/Configuration
Professional certifications are an advantage
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