Camphill Communities of Ireland (CCoI) is seeking a Data Protection and Complaints Officer.
The purpose of this role is to ensure the organization complies with data protection legislation, manages data subject requests, and oversees the complaints process to achieve timely, fair, and effective resolution.
Key Responsibilities
The post holder will be responsible for:
Data Protection Duties:
1. Develop, maintain, and regularly update the organisation's Record of Processing Activities (RoPA), ensuring all data processing activities are accurately documented in compliance with GDPR requirements.
2. Collaborate with departments to identify and map data flows, assess risks, and implement appropriate controls to safeguard personal data.
3. Monitor and ensure compliance with GDPR and other relevant data protection regulations across the organisation.
4. Identify data protection-related risks and recommend controls to mitigate them.
5. Implement and maintain data protection policies, procedures, and practices.
6. Provide advice on data protection implications of new projects and initiatives.
7. Support the retrieval and collation of data required for legal, data, and Freedom of Information (FOI) requests.
8. Deliver training and guidance to staff on GDPR compliance and best practices.
9. Conduct periodic audits to assess and monitor data protection compliance.
10. Liaise with regulatory bodies, legal advisors, and senior management on data protection matters.
11. Maintain confidentiality and ensure secure handling of sensitive data.
Complaints Management Duties:
1. Act as the designated Complaints Officer for CCoI.
2. Develop and oversee the complaints management framework in line with legal and regulatory requirements.
3. Ensure complaints are logged, investigated, and resolved within prescribed timelines.
4. Liaise with relevant teams to coordinate responses and corrective actions.
5. Identify trends in complaints and recommend improvements to policies and procedures.
6. Provide training and guidance to staff on complaints handling.
7. Prepare reports on complaints management for senior management and regulatory bodies.
Qualifications, Knowledge & Experience
1. A relevant Data Protection qualification such as CIPP/E or equivalent.
2. Strong knowledge of GDPR, Data Protection Act, and relevant regulatory frameworks.
3. Experience in complaints handling and resolution.
4. Excellent communication, negotiation, and conflict resolution skills.
5. Ability to work independently and maintain confidentiality.
6. Strong organisational skills and attention to detail.
7. Proficiency in using IT systems for data management and complaints tracking.
8. Previous experience in a similar role within the health, social care, or non-profit sector.
9. Knowledge of HIQA and regulatory complaints processes.
10. Legal or compliance background.
Details of the Role:
Salary: €53,068 - €64,834 Per annum (based on a 40 hour week)
Location: National HR Office, The Bridge, Main Street, Kilcullen, Co Kildare R56 R744
Duration: Fulltime 40 hours - Permanent
Candidates shortlisted will be called for immediate interview.
Camphill is an equal opportunities employer.