Join our fabulous team at the Farnham Estate Spa & Golf Resort as Hotel Manager.We are currently seeking a Hotel Manager to join the team at Farnham Estate. The Hotel Manager plays a key role in overseeing all operational departments, ensuring seamless day-to-day functioning and an exceptional guest experience. Reporting to the General Manager, the Hotel Manager leads teams, implements strategic initiatives, and upholds the Resort’s luxury standards while maximising financial performance and operational efficiency.Set on a beautiful 1,300-acre country estate on the outskirts of Cavan Town, Farnham Estate is one of Ireland’s most popular Spa & Golf destinations with a superb reputation for being a genuine ‘retreat to nature’.At Farnham Estate, you will find yourself in an environment void of frenzy yet full of life.Enjoy a delicate blend of country charm and contemporary interior style. Set among 1,300 acres of ancient forest, rolling meadows and pristine Lakeland, this resort offers wonderful accommodation and healthy and delicious cuisine whether it be in our two restaurants or casual dining in our bar.We operate an 18-hole Jeff Howes designed Golf Course, 10Km of ancient woodlands & superb award-winning health spa’s facilities. In our newly renovated Ballroom, few settings for Cavan weddings are as romantic or beautiful as Farnham Estate.Role/Responsibilities:Operational Leadership & Quality AssuranceDirect and manage all departments throughout the hotel, including but not limited to Front Office, Accommodation, Food & Beverage, Golf, Spa and Leisure.Monitor present and future trends in the hospitality industry to ensure the hotel remains competitive.Conduct regular property inspections, ensuring maintenance, cleanliness, and adherence to brand standards.Implement and oversee health and safety regulations, emergency procedures, and quality control measures.Act as Duty Manager when required, ensuring smooth hotel operations at all times.Deputises for the General Manager in their absence.Guest Experience & Service ExcellenceDrive exceptional service standards and ensure a seamless guest journey from arrival to departure.Handle guest concerns professionally, implementing solutions to enhance satisfaction and loyalty.Oversee VIP guest experiences, ensuring special requests and expectations are met.Lead the team to deliver a proactive and guest-focused approach.Financial Performance & Revenue ManagementAssist and develop budgeting, forecasting, and financial planning to optimise profitability.Monitor and control all departmental costs, payroll, labour expenses, and stock management.Identify revenue-generating opportunities and implement strategies to maximise sales and profitability.Analyse financial reports and take corrective action where necessary.Team Development & Human ResourcesLead, mentor, and develop department heads to ensure a motivated team.Support recruitment, on-boarding, and team development in coordination with HR and our people strategy.Conduct performance appraisals, training sessions, and employee recognition programs.Ensure compliance with HR policies, including grievance handling, disciplinary actions, and succession planning.Sales, Marketing & Business DevelopmentAssist in creating and delivering marketing initiatives, promotional campaigns, and sales strategies to enhance occupancy and total revenue performance.Develop and implement guest retention strategies, ensuring high levels of customer satisfaction.Coordinate with the Sales and Revenue Management team to optimise room rates and packages, impacting on total revenue and profitability.Administrative Oversight & ComplianceOversee cash handling, staff rosters, payroll approvals, and cost management processes.Ensure adherence to all legal and regulatory requirements within the hospitality industry.Manage insurance matters, conduct daily safety checks, and oversee crisis management procedures.Maintain accurate documentation for operational processes and compliance audits.Requirements:Bachelor's degree in Hospitality Management.Strong focus on guest satisfaction.Outstanding communication and interpersonal skills.Problem solving & decision making.Perks and Benefits of working at Farnham Estate Spa & Golf Resort:Very competitive salaryFree Car parkingComplimentary, high-quality meals on dutyCareer progression opportunities across the Windward groupEmployee Assistance & Digital Wellness ProgrammesDiscounted room & dining rates in Windward properties for you as well as friends and familyTraining and development opportunities dedicated to your development including E-Learning platformEmployee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat daysRefer a friend SchemeAbout Windward Management:Farnham Estate Spa & Golf Resort is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.Company Culture:At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations.
#J-18808-Ljbffr