As a Contact Centre Executive at Sysco Ireland, you will be an ambassador for our company, serving as the first point of contact for customers and supporting our sales teams. This role requires a candidate who is customer-focused, team-oriented, and thrives in a competitive sales environment.
Key Accountabilities
Respond to customer requests, increase their awareness of our full product offerings, and enhance our understanding of their business.
* Process orders, enquiries and administrative tasks accurately and on time.
* Achieve sales volume and margin targets through up- and cross-selling on both incoming and outgoing calls.
* Build solid, sustainable relationships with new and existing customers and related parties, track the performance of our competitors, and support our field-based Sales Representatives in pricing and processing orders in a timely manner.
Requirements
Demonstrate the ability - through sales experience or potential - to grow our business and develop customer accounts.
* Build strong customer relationships, achieve sales targets, and take a proactive approach to problem solving and issue resolution.
* Stay organised and flexible in a busy environment, with a relentless focus on superb customer service.
* Show proficiency and experience (preferable but not mandatory) in a similar sales/customer service role, with a working knowledge of Salesforce, Microsoft Outlook, Word and Excel.
Benefits
We offer:
* Expert Training & Development - skills you can use in the wider world.
* Employee Assistance Programme (EAP) - help when you need it most.
* Colleague Discount -on all sorts of lovely food and award-winning products.
* Annual Wellbeing Day - take a day for your wellness.
* Sysco Socials - get to know the full team at monthly lunches and incentives.
Sysco is an equal opportunity employer and we're proud of our record in creating positive, safe and supportive working environments where our people can prosper. Our diverse and inclusive culture means you don't have to fit in to succeed. Each of us shapes Sysco as a whole. And we value your potential as much as your experience.