**Client Support Specialist Role at Randox Health**
We are seeking a highly skilled and motivated Client Support Specialist to join our team at Randox Health. This role plays a vital part in promoting our services and enhancing client relationships.
The ideal candidate will be passionate about sales and customer service, with excellent verbal and written communication skills. They will be responsible for responding to customer enquiries, troubleshooting issues, and delivering exceptional customer service.
Key Responsibilities:
* Respond to customer enquiries via phone, email, or live chat.
* Troubleshoot customer issues related to orders, account status, and relevant concerns.
* Provide essential support for clients while identifying potential sales opportunities.
* Assist with sales by providing information about new and existing products.
* Process payments and analyse customer queries and trends.
* Perform assigned administrative duties and collaborate with other team members and internal departments.
About Randox Health:**
Randox Health is a leading provider of clinical diagnostics and innovative diagnostic solutions. With over 40 years of experience, we have developed a unique biomarker tracking service that empowers individuals to adopt a personalised, preventative approach to their health and well-being.
We encourage individuals to establish a health baseline and track improvements over time. Our rapid COVID-19 testing service was trusted by private companies and the UK Government's National COVID-19 Testing Programme.