Job Description
At Lilly, we unite caring with discovery to make life better for people around the world.
We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.
We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
About Eli Lilly Cork
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, embRACE, LGBTQ+ & Ally and GIN-Gender Inclusion Network.
EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.
Customer Meeting Services HCP Contract to Pay Team
The Customer Meeting Services HCP Contract to Pay team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code.
Responsibilities
1. The primary role of the CMS Analyst/ Sr. Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.
2. Establish and maintain internal strategic partnerships with compliance, finance, and other functions that can facilitate cross functional work and positively impact customer experience.
3. Be seen as a "go-to" information resource for Contracting to Pay queries both from external HCPs and internal business partners.
4. Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team.
5. Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
6. Ensure compliance with data capture requirements to support Lilly's ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
7. Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
8. Ensure efficient and effective issue resolution for queries escalated from CMS HCP Contract to Pay Expert Specialist, including escalating as necessary to the CMS Sr. Managers.
9. Effectively coach & mentor the CMS Expert Specialist to ensure they deliver excellence and compliance across key processes.
10. Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
11. Support global/regional CMS projects as required.
12. Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members.
13. Demonstrate flexibility as this person will be primarily responsible for the Polish market but support on other markets will also be required.
Requirements
Basic Requirements
1. 3-4 years' customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change.
2. Bachelor's Degree (or equivalent work experience).
3. Fluency in English and in Polish languages is a requirement. Additional Language an advantage.
4. Experience in Sales Force, SAP P2P module, MS Office including Visio.
5. Experience with Contracting systems an advantage.
Additional Skills/Preferences
1. Requires business and/or technical knowledge developed through education or experience using discipline and understanding of key business drivers.
2. Be able to create impact at different levels: immediate peers and across teams.
3. May lead small to medium projects with small to moderate risk. Effective and agile communications skills are needed.
4. Requires analysis of possible solutions to solve and anticipate a range of day-to-day problems including standard and non-standard requests.
5. Ability to respond flexibly and empathetically to customer needs, managing their expectations effectively.
Compliance
Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.
* Familiarize with all applicable process documentation & training materials to ensure you operate in a fully compliant manner.
* Ensure ownership for all applicable Operational controls for your area as well as the remediation for any deficiencies and the sharing of all learnings across the team.
People
Actively work with the core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships.
Customer
Demonstrate excellence in all interactions with our internal customers, business partners & external Healthcare Professionals.
Focus on measuring & improving our Healthcare Professional's experience with the CMS process & teams.
Continuous Improvement
Demonstrate a strong Continuous Improvement oriented approach & help to build a strong Continuous Improvement culture.
Actively work with the core team members & Global and International teams to drive improvements for processes.