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Senior Customer Success Strategy & Operations Analyst
Revenue Operations
Flex - Dublin, Ireland
The HubSpot Customer Success Strategy and Operations (CSSO) team is looking for a Strategy and Operations Analyst to join our team. In this role, you will be responsible for Forecasting and Insight generation for Customer Success to drive accurate forecasts of retention metrics.
In this role you will:
* Provide data-driven, operational and decision-making support to the Customer Success organization and management team
* Support weekly, monthly and quarterly performance analysis, forecasting and business reviews
* Develop operational excellence metrics and performance management processes
* Respond to business requests, compile root cause analyses and solve common issues
* Support cross-functional programs, processes, and systems to drive performance and productivity improvements
We are looking for people who have:
* A Customer-First mindset and passion for supporting customer-facing teams
* Strong communication skills and are excited by the prospect of collaborating across HubSpot and translating data into insights
* Advanced Excel knowledge, SQL, Python, and data visualization software experience (Looker, Tableau, etc.); Experience with R (or similar statistical tools) is a plus
* Results-oriented; you not only run the numbers but also embrace the responsibility of executing on your recommendations
* Thrive in a fast-paced working environment, can pivot and work autonomously and are excited about working in a learning and growth culture
* Prior experience in management consulting, finance, strategy & ops is a plus
* Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot.
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