Field Performance Specialist, Food Services.
Location: Cork-Limerick area
Salary: 27-28K + Company Car + phone + laptop + Pension scheme
20 days leave + 10 public bank holidays
Employment status: Full time, permanent
Location: Cork/Limerick area – daily travel may be required to other locations throughout the Island of Ireland
Hours: 40 per week, flexible working pattern, Monday to Friday
Full, clean driving licence essential
Our client, a leading fast-food franchise business, is seeking to hire a new member for their field team. You will be responsible for maintaining operational standards across stores within your territory in accordance with the operational standards of the group. You will be collaborating with franchise owners and their stores on goal setting, training, and review.
The restaurant performance specialist will work with restaurants to identify issues needing attention across all aspects of the business. This starts by taking a hands-on role to learn the basics specific to our operation, and the hands-on involvement will continue as you lead by example each time you visit a restaurant.
Required Skills and Experience:
* Ideally a recognised qualification in restaurant/hospitality or food sector
* Understanding/knowledge of current food safety qualifications
* Minimum 1 year experience working in a hands-on role within the food industry
* Demonstrate teamwork, problem-solving, and communication skills
* Experience in a training role within the food industry is a definite advantage
* Experience of working in a public, customer-facing role
* Excellent communication skills (oral and written)
* Knowledge of controlling profitability within the restaurant industry
* Ability to plan and prioritise own workload, methodical and logical mindset
* Approachable with the ability to build professional relationships
* A positive attitude and ability to lead by example
* Essential: Valid full, clean driving licence
* Flexible to work occasional nights away from home, as required
Duties and Responsibilities:
* Planning and scheduling working time and travel so that deadlines can be met.
* Taking a hands-on role in the food and customer service environment to assess the ability of a team.
* Setting examples of best practice for in-store teams through personal presentation, professionalism, and brand knowledge.
* Devising and delivering training plans in collaboration with in-store managers.
* Reviewing wider business performance to identify opportunities in profitability and local marketing.
* Working both individually and with colleagues to spot broader trends and areas of potential common to multiple locations.
* Identifying and communicating problems you cannot solve which need attention from colleagues with specific expertise.
* Responsible for maintaining the integrity of reporting operational results and metrics.
* Proactively track and monitor progress of key data in the business.
* Participate and contribute in regular meetings via video call or in person.
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