Location: Dublin 2
Other locations: Primary Location Only
Date: Sep 17, 2024
Requisition ID: 1530526
Facilitator and Experience Designer – Consulting – Senior Consultant
General Information
Location: Dublin
Available for Visa Sponsorship: YES
Business Area: Consulting
Contract Type: Full-Time – Permanent
The Team and the opportunity
At EY wavespace business, design and technology come together to help accelerate transformation, support innovation and create measurable outcomes. EY wavespace is a global network with over 50 flagship locations around the globe. Our EY wavespace team based in Dublin works with EY Ireland’s biggest clients, bringing the best of EY teams and expertise to our clients to focus on their transformational ambitions and challenges.
We are looking for a Facilitator & Experience Designer (Senior Consultant level) to join our EY wavespace Dublin Team. The EY wavespace Experience Facilitator and Designer applies emerging human-centred design methods and the EY wavespace experience design framework to design and deliver exceptional client experiences.
Your key responsibilities
* Support the design, management and facilitation of EY wavespace client experiences.
* Support understanding client challenges and needs and translate them into clear objectives.
* Transfer EY’s and client’s objectives into the design of the experience, ensuring that outcomes and outputs are aligned to the desired goals and are met to the highest expected standards.
* Support the design of compelling agendas, facilitating the client and the EY teams to integrate their knowledge and expertise into them.
* Assist in ideation and board creation and design (Mural/Miro) and materials preparation.
* Create visually impactful content for client facing sessions.
* Act as liaison with the Experience Leader/Manager and the other members of the experience team.
* Coordinate session logistics and resources, ensuring all key elements are in place, all activities are planned, all material and supplies are available.
* Align calendars on different software, ensure smooth coordination of the team projects, schedule meetings and support with notetaking.
* After the experience, write up the session outcomes, complete the credential write ups, and liaise with the client team for any follow-up activities.
* Demonstrate proficient emotional intelligence and deep understanding of the importance of energy, flow and inspiration.
* Adept listening skills and ability to navigate challenging discussions and viewpoints.
To qualify for the role, you must have
* Experience working with facilitation tools and proven track record of successful experience facilitation.
* Excellent communication skills, and enthusiasm for investigating and learning new facilitation techniques.
* Experience using (and a passion for) interactive technology and collaboration tools (e.g. Miro/Mural, MS suite).
* A curious, inquisitive mindset.
* Attention to details and precision in execution of tasks.
* Comfortable working closely with C-suite level executives.
* Comfortable with working in a fast-paced environment where multiple projects and experiences are delivered at the same time.
* Ability to work with a wide range of multidisciplinary teams and clients.
* Experience using design thinking frameworks and working on agile teams.
* High emotional intelligence.
* Strong ability to handle and facilitate difficult conversations.
* Develop and maintain long-term client relationships, as well as internal/external networks.
Ideally, you will also have
* Relevant professional experience in one or more of the following disciplines/frameworks: Experience Design, Design Thinking, Customer/Employee Experience, Strategy and Business Design, System Design, Innovation Design and Project Management, SCRUM, Agile.
* Preferred experience working in a consulting environment.
* Preferred experience using collaborative facilitation and human-centred design methods to solve complex problems.
What we look for
* Bachelor’s degree or above, post-graduate degree is a plus, preference for a background in the following disciplines: Experience Design, Design Thinking, Customer/Employee Experience, Strategy and Business Design, System Design, Innovation Design and Project Management, SCRUM, Agile.
* Completion of any Innovation, Design Thinking, Human-Centred Design is preferred.
* 3 – 5 years professional experience.
What working at EY offers
As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being.
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.
All our employees are given a benefits package which they can tailor to suit their individual preferences.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. That’s Why, EY.
Apply now.
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