We are currently seeking an Assistant Branch Manager to join our team in Dublin. This role offers excellent long-term opportunities and is a Monday-to-Friday 08:30-17:30 position.
As an assistant branch manager, you will be responsible for providing exceptional service to our customers, handling sales inquiries, processing orders, and supporting the team in achieving sales targets collaboratively as part of a team.
Key Responsibilities:
* Assist and support the Branch Manager in achieving branch sales & profit targets.
* Support leading, inspiring, and motivating the branch team to achieve their targets through effective coaching and empowerment.
* Ensure compliance with all aspects of Health and Safety, conducting regular inspections and implementing preventive and corrective measures.
* Support management of all day-to-day Branch Operations.
* Support management of branch inventory, shrinkage, cash/credit control.
* Deliver an excellent customer experience, maintaining strong relationships with customer base & supply partners.
* Support all branch audits.
* Support delivery of business plans/strategy for the branch to achieve revenue and profitability objectives.
* Support all marketing activities in line with business strategy.
* Work effectively with key strategic vendors and customers to promote growth and development strong key partnerships.
* Monitor & Support the Manager with Branch KPI's to identify new ways to innovate and drive growth.
* Deputies for Branch Manager as and when required.
* Act as a role model for the team – leading by example and promoting the correct behaviours.
* Provide guidance and coaching to branch staff and resolve any issues or conflicts.
* Monitor and evaluate branch performance and customer satisfaction.
* Handle customer enquiries and complaints and escalate these where necessary.
Requirements:
* Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably.
* Ability to multi-task.
* Excellent communication skills.
What We Value:
* Ability to work autonomously and collaboratively as part of a team.
* Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage.
* Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities.
Benefits:
* Stable permanent role Monday to Friday.
* Great work environment.
* Bonus scheme paid quarterly.
* Excellent company benefits + pension contribution.
* Genuine opportunities for progression.
* Opportunity to work for a forward-thinking global brand.