Pre- Opening Front Office / Guest Relations Manager
Join to apply for the Pre- Opening Front Office / Guest Relations Manager role at Mercantile Group.
Location: The Mercantile, Dublin City
We are excited to announce the opening of The Mercantile Hotel in the heart of Dublin City and are seeking a passionate and experienced Front Office / Guest Relations Manager to join our team. This is an exceptional opportunity to be part of a dynamic pre-opening team, ensuring a seamless and memorable guest experience.
Key Responsibilities
* Take ownership of all Front Office pre-opening tasks, including recruitment, training, and SOP implementation.
* Oversee and manage all Front Office and Guest Relations operations to ensure a welcoming, efficient, and fun environment for our guests.
* Supervise check-in/check-out procedures while maintaining the highest service standards.
* Handle guest feedback, actively respond to reviews across all platforms, and implement service improvement strategies.
* Ensure smooth coordination of special events, group bookings, and room allocations in collaboration with the Reservations Manager.
* Maintain strong key control and oversee guest room security to ensure guest safety.
* Drive upselling initiatives and support revenue-generating strategies, working closely with relevant departments.
* Ensure compliance with health & safety, legal regulations, and hotel policies.
* Oversee billing procedures, ensuring all cash handling and credit policies are adhered to.
* Promote the hotel, its offerings, and local activities to guests, enhancing their overall experience.
Requirements
* Minimum of two years' experience in a senior Front Office or Guest Relations role within a quality hotel environment.
* A passion for delivering outstanding guest service with a strong customer-focused approach.
* Strong leadership, problem-solving, and organisational skills.
* Excellent communication and interpersonal skills with a friendly, engaging demeanour.
* Proficiency in Front Office systems.
* Knowledge of OTA systems is advantageous but not essential.
* Ability to work in a fast-paced environment, meet deadlines, and adapt to a flexible schedule.
Benefits
* Competitive salary
* Staff discounts
* Gym membership
* TaxSaver benefits
* Opportunity for career growth and development within a luxury hotel environment.
If you are a proactive and service-driven individual eager to make an impact in a pre-opening hotel, we would love to hear from you. Join us at The Mercantile Hotel and be part of something exciting in Dublin City!
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Management and Manufacturing
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