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Technical Support Manager - Switchgear Services, County Donegal
Client:
Vertiv
Location:
County Donegal, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
Job Views:
114
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
POSITION SUMMARY
Reporting to the Switchgear Services Business Manager, this position provides an excellent opportunity to enhance professional growth and development within an expanding service line of business. The successful applicant will be responsible for providing technical support to the existing service business and Vertiv service customers on all aspects of LV & MV Switchgear, Transformers & Busbar, they will also be responsible for supporting the SSBM in the development and deployment of Vertiv Services EMEA MV/HV Service offering.
RESPONSIBILITIES
1. Provide technical support for all internal and external enquiries received into the services team for LV/MV Switchgear, Transformers and Busbar Systems, supporting the sales team in defining customer needs and compiling suitable technical solutions.
2. Attend pre-sales calls with clients and customers to gain a good understanding of requirements.
3. Attend in-person at client site to discuss and define proposed works.
4. Review sales quotations for technical correctness prior to issue to customer.
5. Support management in the development of MV service offering, ensuring compliance with standards and regulations.
6. Take ownership of complex technical issues on customer sites, working with local Technical Management as required.
7. Provide general technical support to Technical Managers within local operating units.
8. Support management with enabling sufficient MV Services deployment for service, commissioning, repair, modification & upgrade of LV/MV Switchgear, Transformers and Busbar Systems.
9. Assist in the development of training material and training programmes for technical and sales teams.
10. Ensure all on-site working practices comply with best safety procedures and legal requirements.
11. Work with product development teams to ensure correct serviceability of new products.
12. Ensure service scopes of work are technically correct and compliant with OEM and regulatory requirements.
13. Work with management to ensure approved test equipment and tooling are fit for purpose.
14. Investigate and report on RCA’s where equipment fails in the field.
15. Create and maintain detailed technical library and knowledge resources.
QUALIFICATIONS
1. Full driving licence.
2. Electrical Engineering Background.
3. Knowledge of PC Software.
4. Experience in Troubleshooting.
5. Time served or equivalent.
6. Electrical Trade background would be advantageous.
7. Experience in working within an electrical service environment.
PHYSICAL & ENVIRONMENTAL DEMANDS
1. Excellent technical knowledge of LV & MV switchgear, transformers, and Busbar systems.
2. Excellent knowledge of engineering technical drawings.
3. Strong attitude towards safety and familiarity with current safety regulations.
4. Excellent communication and interpersonal abilities.
5. Self-starter, highly motivated individual who takes ownership of their role.
6. Efficient organiser able to manage multiple priorities.
7. Ability to prioritise workload to meet Customer/Client expectations.
8. Proactive and flexible approach to team work.
9. Attention to detail.
10. Willingness to travel as required.
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