Are you passionate about delivering exceptional guest experiences while maximizing hotel revenue? Dublin One Hotel is seeking a dedicated Reservations Agent to join our team and contribute to our ongoing success.
About the Role
As a Reservations Agent, you will be at the heart of our operations, ensuring seamless reservation processes, optimizing room occupancy, and enhancing guest satisfaction. Reporting to the Reservations Manager, you’ll play a key role in providing personalized service and achieving the highest standards of hospitality.
What You’ll Do
* Handle guest reservations efficiently, accurately recording all information and special requests.
* Maximize revenue through effective up-selling and yield management strategies.
* Ensure a smooth pre-arrival experience by pre-blocking VIP accommodations and communicating with relevant departments.
* Deliver exceptional customer service, responding to guest queries and requests promptly.
* Maintain a deep knowledge of the hotel’s offerings and local attractions to provide tailored recommendations.
* Support the reception team when needed to ensure uninterrupted guest service.
* Comply with all company policies, including health and safety, fire regulations, and cash handling procedures.
What We’re Looking For
* IT proficiency, including strong Excel capabilities.
* Knowledge of booking systems; experience with Opera is an advantage.
* Prior experience in the hospitality industry or a similar role.
* Exceptional attention to detail and the ability to thrive under pressure.
* Excellent communication and interpersonal skills.
Why Join Us?
* Be part of the prestigious iNua Collection and work in a dynamic, supportive environment.
* Opportunity for professional development and career progression.
* Work in a role where your input truly makes a difference.
Our Mission
At Dublin One Hotel, we are committed to delivering unforgettable guest experiences while fostering a supportive and collaborative work environment.
Take the next step in your hospitality career and join us at Dublin One Hotel as our new Reservations Agent.
Apply today!
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