Bright Motor Group was founded in 1982 and is now one of Irelands leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.
With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership we provide a choice of locations for interested candidates.
As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our Service team in Bright Airside Ford, Swords.
We wish to appoint an Assistant Service Manager .
This is an exciting time to join the Group and be a key part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement.
Your development is only constrained by your ambition.
As an Assistant Service Manager, you will be joining a team recognised by the industry and our customers for providing outstanding customer service.
The role will be to develop and manage the performance of your Service team in delivering an exceptional customer service experience whilst implementing plans to optimise the full profit potential of the department.
Role responsibilities: Manage a busy multi-franchise workshop, setting the highest level of customer care standards Responsible for assisting in the control of service and repair work carried out in the workshop to maximise service sales and profitability.
Controlling the workshop through efficient operation of the planner and loading the work for each technician Maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and our technicians clocked time on each job.
The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time resolution for every repair.
Control the planner, record and process information on work carried out to customer vehicles Where instructions are unclear, communicate with the Service Adviser or directly by telephone with the customer to ensure clarity.
Where required, meet personally with the customer to help identify problems such as intermittent faults Ensure that all work specified on the job card is carried out.
Where work over and above that specified is identified, report the need to the Service Adviser.
Oversee the team of Technicians and support the front of house Teams within the service department to deliver an outstanding experience to our customers.
With colleagues ensure that workshop housekeeping standards are maintained Communicate best practice solutions to colleagues in the workshop Ensuring all working practices comply with company, health and safety and manufacturer policy.
Providing estimates for servicing and repairs and setting timescales.
Maintaining thorough product knowledge and updating your knowledge through manufacturer led training Monitor technical information library and report any shortfalls.
Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience Establish staff levels required to deliver both customer satisfaction and budget objectives What we are looking for: Previous experience in a similar role with a main franchise is essential A customer-focused individual with an uncompromising attitude to delivering customer service and maintaining a customer-centric culture within the Service team Demonstrable ability to meet and exceed targets Strong Technical knowledgeable Demonstrate people management experience overseeing a large team Excellent communication skills Qualified Technician/Mechanic with certificates would be extremely desirable IT Literate including Microsoft Office suite Self-motivating and able to manage own workload Excellent interpersonal skills A friendly and professional manner Highly organised and focused Ability to work equally well both alone and as part of a wider team Excellent numerical skills Full driving license What we offer in return: Excellent basic salary 20 days basic holiday, plus bank holidays Performance Bonus Additional leave days Company Pension Employee Assistance Program Staff discount Staff referral scheme Skills: Management service management Customer Service parts