At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Organization Overview:
At Lilly, we make a difference for people in the world over by discovering, developing, and delivering medicines that help people live longer, healthier, and more active lives.
One of Lilly's most important corporate objectives is to improve patient outcomes. A key step in achieving this goal is to improve our relationship with external health care providers and health care organizations ensuring a positive experience across all touchpoints that include thought leaders, consultants, speakers, external stakeholders, and employees. Therefore, we must prioritize how we engage with health care providers through every touchpoint to ensure we are meeting the needs of the patients we serve.
Global Business Solutions is a global partner that was born in finance and provides unique capabilities that enable Lilly to accelerate the value we bring to patients. It has evolved and expanded into diverse Business Service functions including CMS HCP Contract to Pay.
The Customer Meeting Services HCP Contract to Pay (CMS) team supports Lilly Meeting Owners with meeting planning & oversight, HCPs contracts and payments execution, and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Lilly Meetings & Congresses teams provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement, and compliance support.
The CMS Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Customer Operations (GCO), and Ethics & Compliance.
Responsibilities:
* Provide excellent contracting and payment support to external Healthcare Professionals as well as internal affiliate business partners.
* Establish and maintain internal strategic partnerships with compliance, finance, and other functions to facilitate cross-functional work and positively impact customer experience.
* Be seen as a “go-to” information resource for Contracting to Pay queries from external HCPs and internal business partners.
* Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.
* Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
* Ensure compliance with data capture requirements to support Lilly’s ToV Disclosure requirements.
* Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.
* Ensure efficient and effective issue resolution for queries escalated from CMS HCP Contract to Pay Expert Specialist.
* Effectively coach & mentor the CMS Expert Specialist to ensure they deliver excellence and compliance across key processes.
* Demonstrate business process expertise and be prepared to train/lead the team.
* Support global/regional CMS projects as required.
* Support the overall CMS team by providing cover for team members and training new team members.
* Demonstrate flexibility as this person will primarily be responsible for the French market but support on other markets will also be required.
Basic Requirement:
* 3-4 years’ customer-facing experience with excellent communications & compliance skills.
* Bachelor’s Degree (or equivalent work experience).
* Fluency in English and French is a requirement; additional language an advantage.
* Experience in Sales Force, SAP P2P module, MS Office including Visio.
* Experience with Contracting systems an advantage.
Additional skills/Preferences:
* Requires business and/or technical knowledge developed through education or experience.
* Ability to create impact at different levels: immediate peers and across teams.
* May lead small to medium projects with small to moderate risk.
* Requires analysis of possible solutions to solve and anticipate a range of day-to-day problems.
* Ability to respond flexibly and empathetically to customer needs.
* Ability to work in local/regional/global team environment and communicate effectively.
Compliance:
* Demonstrate a strong compliance-oriented mindset & help build a strong compliance culture.
* Familiarize with all applicable process documentation & training materials.
* Ensure ownership for all applicable Operational controls and remediation for any deficiencies.
People:
* Actively work with core team members, internal business partners, external support agencies, and Healthcare Professionals to build effective working relationships.
Customer:
* Demonstrate excellence in all interactions with internal customers, business partners & external Healthcare Professionals.
* Focus on measuring & improving Healthcare Professional’s experience with the CMS process & teams.
Continuous Improvement:
* Demonstrate a strong Continuous Improvement oriented approach.
* Actively work with core team members & Global and International teams to drive improvements for processes.
Additional Information:
* Travel Percentage – Up to 10% international travel may be required.
Note: When applying internally for a position, your current supervisor receives notification that you have applied. We encourage employees to discuss the opportunity with their supervisor prior to applying.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability, or any other legally protected status.
#WeAreLilly
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance.
#J-18808-Ljbffr