Contract: Permanent
Salary: Excellent salary & benefits
We are seeking a motivated and professional Front Office Team Leader to join our prestigious team at The Westbury Hotel. This key role involves supervising front desk operations, ensuring seamless guest experiences, and maintaining the highest standards of hospitality.
Key Responsibilities:
1. Lead the front office team in daily operations.
2. Deliver exceptional customer service to guests.
3. Handle guest inquiries, complaints, and special requests efficiently.
4. Train and mentor front desk staff.
5. Oversee check-ins, check-outs, and reservation procedures.
6. Ensure compliance with hotel policies and standards.
Requirements:
1. Previous experience in a front office or supervisory role in hospitality.
2. Excellent communication and interpersonal skills.
3. Strong organizational and problem-solving abilities.
4. Ability to lead and inspire a team.
5. Flexibility to work various shifts, including weekends and holidays.
Join The Westbury Hotel, where excellence in service meets luxury. Apply now and elevate your career in hospitality!
The perks of working at The Westbury Hotel:
* 30 days of holiday including public holidays, increasing to 35 with length of service.
* Free meals on duty as well as breakfast to get you started and all day tea and coffee for the caffeine lovers.
* Discounted hotel rooms in the UK, Ireland and USA for you, your family and friends.
* 50% off food when dining with the Doyle Collection.
* Great location with easy access to public transport.
* In-house training team dedicated to your personal development.
* Reward and recognition programmes (earn bonuses, restaurant meals, overnight stays and extra days off!).
* Save money with our Cycle to Work scheme and plan for your future with our pension.
* Staff summer parties, Christmas parties and regular team get-togethers.
* Plus more ...
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