Hotel Head Receptionist Role at Marine Hotel, Sutton
We are seeking an experienced and highly motivated Head Receptionist to lead our Front Office team (Reception and Nights). Previous Hotel Reception experience is required for this role.
Main Duties:
* Greet guests in a warm, friendly manner.
* Check in and out guests efficiently, following correct company procedures.
* Answer telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests as required.
* Record reservations accurately, noting any special requests.
* Promote and sell the Hotel's facilities including Schooner Bar & Lounge.
* Evaluate and implement effective strategies to maintain high levels of customer satisfaction.
* Deal with any guest complaints, queries and resolve to a satisfactory standard at first instance.
* Handle all departmental floats and safe deposits, maintaining high levels of security.
* Update and balance bars, telephones, restaurant and reception cash at the end of each shift and make lodgments
Ideal Candidate:
Candidates shall ideally have at least 1 year previous experience leading a front office team and will always strive to provide our guests with the highest standards in customer care. Experience using Opera and excellent communication and interpersonal skills would be a distinct advantage.
Benefits:
* Complimentary use of our Award winning Arena Fitness and Leisure Club
* Complimentary Car Parking
* Discounted rates for Family & Friends to come and enjoy our hospitality in both hotels
* Employee Assistance Programme (We care about your Wellbeing)
* People Awards (We celebrate those that go that extra mile)
* Bike to Work & Taxsavers Scheme
* Complimentary meals on duty to ensure you are always at your best