Alliance Medical are recruiting a Technical Support Specialist to join our team in our Head Office located in Raheen, Co. Limerick.
This role offers a Full-time, Permanent Contract. The successful candidate would be required to work 37.5 hours per week (Mon-Fri, 8.30am-5pm). This will suit an individual who is enthusiastic and thrives in a fast-paced environment where accuracy is key.
Alliance Medical are seeking a solution-oriented Technical Support Specialist to join our team. The successful candidate will assist patients in resolving their technical issues with the Patient Portal (Image hub) and other software platforms ensuring they have a positive experience with our products and services. While technical knowledge is not required, strong communication, problem-solving skills, and a willingness to learn are essential.
Job Requirements:
* Flexibility & Adaptability
* Excellent verbal and written communication skills
* Strong problem-solving abilities and a customer-focused mindset
* Ability to remain calm and professional in challenging situations
* Quick learner with a willingness to adapt to new tools and systems
* Basic proficiency with computers and the ability to navigate software interfaces
* Previous experience in customer service or a related field is a plus but not required
* Proactive and willing to take the initiative. Evidence of teamwork/strong team player
* Positive, helpful, and cheerful attitude, contributing to a positive working environment
Why choose Alliance Medical?
* Family Friendly Working Arrangements
* 25 Annual Leave Days (plus 2 Company days)
* Health Insurance
* Paid Maternity Leave
* Wedding Day Leave
* Maternity Leave Coaching
* Fertility Leave
* Pregnancy Loss Leave
* Excellent Pension Scheme
* Educational Assistance
* Professional Development & Ongoing training
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