Reservations Agent Clayton Hotel Cork City Dalata Hotel Group is Irelands largest hotel group.
Were excited to be rapidly growing in the UK and have recently expanded into Continental Europe.
We have a large portfolio of wonderful hotels in over 17 cities, making Dalata Hotel Group your ideal choice for your next role in hospitality.
At Dalata, our ambition is to be as welcoming and rewarding to our staff as we are to our guests..We are also delighted that the Group were named in the Top 10 Best Place To Work in hospitality with the Caterer 2019, took home the award of Irelands Best Companyat the Irish Times Business Awards 2019, and wonBest Talent Management Strategy 2020 with the HR Leadership & Management Awards.
What better time to join our company and become part of our exciting future!
Objective of the Role Reporting to the Revenue Manager, the Reservations Agent will be the first point of contact for our guests.
It is of utmost importance that the reservations department present a friendly and professional manner at all times.
As a Reservations Agent, you will act as the main point of contact for guests bookings for bedrooms and dealing with queries and cross selling of our other properties.
Key Duties and Responsibilities Manage Guests reservations, ensuring that their needs and wants are met to the highest standard.
Give details of hotel facilities and pricing information.
Upsell other areas of the hotel or other properties in the group.
Ensure expectations are set correctly, in advance of the guests stay.
Requirements: 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage.
Excellent customer care skills.
Excellent command of the English language both written and oral is essential.
Ability to cope well under pressure.
Highly motivated, and a team player.
Why work for us?
Opportunity to work with an experienced management team who are leaders in the industry.
Dalata Development Programmes via the Dalata Academy with a focus on Elevating your career.
Free gym membership & pool Discounted health insurance: Irish Life Access to Employee Assistance Programme and Health and Wellbeing Programme provided.
Free meals while on duty and all -day tea & coffee Additional annual leavedayfor every year worked in the company (up to maximum of 5) 50% discount on Food & Beverage across all Dalata Hotels.
Discounted staff parking with Q Park Excellent discounted rates for staff, friends, and family across all Dalata hotels between Ireland, UK, Germany, and the Netherlands.
About our culture: Dalata Hotel Group Irelands largest hotel group has a number of exciting positions on the horizon.
As Dalata continues to grow and expand in Ireland and the UK its more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millionsin the Irish and UK economy.
We lead through our Dalata values of Our People, Our Fairness, Our Service and Our Individuality.
If you have the right attitude and energy you will have great opportunities to progress within the group.
Our company is a place where you can do great things individually and as a team.
You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career.
We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
Skills: Excellent customer care skills.
Excellent command of the English language both wri 1-2 years experience in a similar role