Job Title: Loyalty Advisor
We are seeking a highly motivated and target-driven individual to join our Retention and Loyalty team as a Loyalty Advisor. This is an entry-level role with a clear progression structure, offering a higher salary, uncapped commission structure, and hybrid working options.
About the Role:
* First point of contact for Retention calls - renegotiating customer contracts
* Focus on minimising pre-churn via phone, SMS, email contact and use of various systems
* Updating historical customer account around retention/cancellation issues
* Maintaining daily/weekly and monthly retention KPI's and achieve targets
* Ad hoc phone-based customer service and sales activities as required
About You:
* Considerable attention to detail desired
* Have excellent communication skills
* Proven ability to work in a self-directed and organised manner
* Experience in a similar role and using CRM systems is an advantage
What We Offer:
1. €27,000 basic salary with a €5,000 bonus structure
2. The first month's bonus is guaranteed
3. Based full-time in our Sandyford Office - Dublin 18
4. Career Incentives & Benefits:
* Competitive salary & bonus structure
* Pension Contribution Scheme
* Prepay Power Health Insurance Group Scheme & EAP with Laya Healthcare
* Great career progression opportunities in a growing company with strong market growth
* Fast-paced and friendly team environment
* Continual training and development
* Annual leave, increasing with service
* Prepay Power Staff Tariff
* Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
* Established CSR, Wellness, and Social Committees, and great social events
* Refer a Friend Scheme
* Tax Saver Travel Tickets & Bike to Work Scheme
Prepay Power is an Equal Opportunity Employer.
We believe in treating all our employees, customers, and other stakeholders with dignity and respect. We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.