Reporting to the IT Manager UK & Ireland, the Client Integration Engineer will participate in and/or lead the planning of integration projects with our clients. The role involves designing, developing, and deploying integration solutions within the organization’s architectural principles, policies, and guidelines. Additionally, the engineer will provide technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment, while working closely with Sales & Marketing on integration projects.
Specific Tasks:
* Participate in and/or lead the planning of integration projects with clients.
* Design, develop, and deploy integration solutions within the organization’s architectural principles, policies, and guidelines.
* Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new applications into the existing application environment.
* Provide integration environment technical knowledge and experience during the planning, execution, and management of integrating new application integration technologies into the existing environment.
* Work closely with Sales & Marketing on integration projects and supporting integrations.
* Identify and resolve system integration issues.
* Assist with problem determination and resolution efforts when operational issues with integration solutions arise.
* Provide IT support to all users and customers in a professional and friendly manner via helpdesk, telephone, and e-mail.
* Build relationships with vendors of application software deployed in the organization to both learn about and provide feedback on their technical integration capabilities.
* Support senior engineers on tickets.
* Assist with identifying opportunities to enhance or improve business processes via integration, or minimize the impact of integration on those processes.
* Assess existing workflow and procedures to identify and remedy sources of downstream data inconsistencies.
* Manage tickets to ensure they are completed within SLA’s.
* Fully document all troubleshooting steps and create knowledge base articles of resolutions.
* Identify and prioritize customer support queries.
* Escalate tickets to other technical resources as appropriate.
* Work through customer queries and plans of action to be taken.
* Use all technical resources to assist with all user requests.
* Demonstrate superior customer service in handling inquiries.
* Provide Out of Hours On-Call support.
* Perform additional tasks as necessary.
Working Hours: 37.5 per week
Qualifications
Education:
* Four-year college diploma or university degree in computer science or computer engineering.
and/or
* 2 years equivalent work experience.
Experience:
* 2+ years' experience in a similar role.
* Proven experience in overseeing the linking of cross-functional applications between disparate business units and systems.
* Experience working with Mirth Connect is an advantage.
* Direct, hands-on experience with automated integration tools, including Microsoft SQL Data Transformation Services, Microsoft SQL Server Integration Services, PowerShell, and Transact SQL.
* Experience with securing integration scenarios using appropriate authentication, authorization, non-repudiation, and data encryption methods.
* Understanding of end-user needs and requirements.
* Excellent understanding of the organization’s goals and objectives.
Skills & Abilities:
* Analytical approach to problem solving and decision making.
* Able to work as part of a team.
* Fluency in the English Language.
* Strong oral, written, and communication skills.
* Good numeracy and literacy skills.
* Strong team player.
Additional Information:
We are part of the Eurofins Scientific Group, a global leader in food, environment, pharmaceutical, forensics, clinical diagnostic, cosmetic product testing, and in agroscience. The Group operates more than 900 laboratories in over 50 countries and employs 55,000 staff conducting 450 million tests every year.
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Eurofins Biomnis is an equal opportunities employer.
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