• In line with the Customer Service Charter, communicate with external and internal customers in a professional and competent manner consistent with maximizing customer satisfaction, encouraging repeat business, revenue and profit growth for the business.
• To find, diagnose and rectify faults on customer FLT's as deemed necessary, with all that this entails, and order the necessary spare parts as efficiently as possible.
• To adhere to all company H&S and Environmental policies and procedures and site policies and to ensure familiarity with the requirements of the current safety standards.
• Ensure time sheet data is accurate and up to date to allow smooth processing of all jobs.
• Ensure ERP system is maintained and updated daily, and jobs closed out once completed.
• Maintain adequate vehicle stock levels and PPE to ensure maximum productivity.
• Maintain company vehicle and equipment in accordance with company guidelines.
• Liaise with the first line of management for authorisation of parts and process order numbers accordingly.
• Work under own initiative without constant supervision.
• To ensure all allocated work is adhered to and to notify Team Leader / Controller if in arrears.
• Ensure that the specified Engineering Standards and Safe Working Practices and all Company Policies and Procedures are followed at all times.
• To ensure that all stock levels/movement records are accurate and correct.
• To obtain hour meter readings /site information as requested by Contract Admin dept as appropriate.
• Ensure all company issued equipment is kept in a satisfactory condition.
• To take on any additional duties as required by the Team Leader / Controller to ensure smooth running of the departmental function.
• Any other duties which arise as a result of the above.
Tasks and Qualifications:• Qualified maintenance engineer (NVQ level 3/ equivalent) in relevant discipline or industry experience.
• Excellent customer service skills.
• A high level of communication with ability to communicate effectively via telephone and email.
• Impeccable attention to detail.
• IT Skills (Microsoft Office suite).
• Ability to maintain and achieve monthly targets and goals.
• Energetic, motivated and pro-active team player.
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