Senior Business Analyst (Change Management)
My client is currently looking to hire an experienced Business Analyst with experience in Change Management to be part of a growing team. You will be part of a growing global IT multinational at the forefront of innovation and transformation.
It will be an opportunity to grow your career while being exposed to new technologies within a growing team where you will work with customers and identify opportunities to support their strategy and improve their processes across functions. You’ll make an impact that matters through challenging projects which demand ambitious innovation and thought leadership.
The Role
You’ll report to the Service Delivery Manager. This role plays a crucial part in the lifecycle of IT Services, bridging the gap between service development and service operation, ensuring that new or changed services are introduced into the operational environment with minimum disruption. The role will be critical to building an end-to-end service introduction and strategy framework. You’ll be supporting Service Management to deliver strategic business outcomes and will be central to the success of transformation programme success. You’ll have direct accountability for the end-to-end change management process, definition of SLAs, and governance of plans/processes.
You’ll guide the introduction of new or changed services across the full Technology organization and technical lifecycle. This role exists to build and own an end-to-end service introduction strategy and framework, roll that out, and support delivery and service management colleagues to deliver strong strategic business outcomes and is a key driver of transformation programme success. The role reports to the Service Manager within the Service Management structure.
You’ll manage the change management process for the organization, ensuring adherence to change policy and procedures. Ensure that changes to assets are recorded and controlled properly. You’ll implement controls and protocols to ensure compliance with security, regulatory, and data privacy requirements. Liaise with the delivery and programme teams to ensure the correct process and governance is followed, ensuring new or changing services have fully developed end-to-end Service Management Models based on defined Service Acceptance Criteria / Service Management requirements.
You’ll work with the Service Introduction function to ensure that the necessary steps in the process are authorized and implemented as per the approved plan. Promote organizational commitment to asset control and adherence to process, working with stakeholders to embed the process. You’ll provide training and support to end users and stakeholders on how to effectively use the Change Management process and related ServiceNow functionalities and features.
You’ll coordinate and prioritize Change Requests, ensuring adherence to key SLAs and KPIs. Design, build, and run regular reporting for both the Service Management leadership team and senior management, focusing on performance, including agreeing SLAs, key metrics, and other performance indicators relating to Change Management. Implement a strategy to reduce CAB approvals, putting the responsibility for identifying issues in the code on those who have the best knowledge of that domain. You’ll influence key stakeholders to ensure continual improvement plans are in place to address issues as they are identified. You’ll champion change management, identifying opportunities for improvements that contribute to optimizing the current processes. Own continual service improvement for Change Management and actively contribute to CSI across the Service Management team.
Skills/Experience Needed
Practical experience of Change Management processes in methodologies like ITIL, COBIT, or DevOps-style incident and problem management processes. Knowledge of configuration management processes and Change Management tools, including ServiceNow. Experience with knowledge supporting tools including SharePoint, JIRA, and Confluence or similar.
Data analysis and reporting skills, with experience in tools such as PowerBI an advantage. Experience of modern IT infrastructure and applications. A strong understanding of best practices, tools, and techniques for across the lifecycle of Change Management, with the ability to identify issues and improve these processes.
Experience in stakeholder management, with an ability to communicate across levels of an organization. Able to make informed decisions using the data and information available. Good conflict resolution skills to resolve disagreements efficiently without damaging relationships.
Experience in function of SLAs, to allow you to evaluate a team's performance and identify areas for improvement. Good understanding and ability to demonstrate value measurement and optimization, adapting to challenge, risk & active change management.
Based in North Co. Dublin (Hybrid – 3 days a week on-site). Salary dependent on experience.
Permanent Role. Benefits include bonus, pension, health care, life insurance, laptop, phone, access to extensive training resources, company discounts, bike to work scheme, on-site parking, and others.
The candidate must be eligible to work in Ireland/EU.
Please do not hesitate to contact David Coyle at 01 6351748 or email david@methodius.com
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management, Information Technology, and Project Management
* Industries: IT Services and IT Consulting, IT System Custom Software Development, and Software Development
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