Client:
Neylons Facility Management
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
f07f2769ee67
Job Views:
11
Posted:
06.02.2025
Expiry Date:
23.03.2025
Job Description:
The Company
Neylons is a Facility Management Company providing services all over Ireland. Our growing company prides itself on training and development available to all staff. We offer flexibility, career progression and a competitive start rate.
Overall Purpose of The Role
The Manager reports to the Associate Director and has responsibility for the venue and services delivered by Neylons.
Working Pattern: Monday To Friday - 09:00-17:00
Main Duties and Responsibilities:
* Manage hard and soft services on site, ensuring existing Hard and Soft Service Leads/Coordinators adhere to KPIs, planners, rosters, etc.
* Ensure cleaning is maintained to a high standard.
* Ensure security personnel are neat, presentable, and adhering to site KPIs, ensuring cover is coordinated through the soft service coordinator.
* Support venue events by ensuring Apleona can facilitate the event with staff or setup as required.
* Support company marketing clients' expectations for meeting bookings, venue promotion, and events.
* Ensure contract commercial budgets are in order.
* Meet with commercial analysts for month-end financial discussions.
* Ensure any additional costs are quoted and charged back to the client.
* Prepare monthly client reports on site activities and energy spend via Energy Elephant.
* Support on-site INK cafe with rosters, HACCP, recruitment, etc.
* Promote and deliver the aims of the company to meet or exceed quality levels and customer support objectives central to the company's core business.
* Establish and manage quality measures and procedures in conjunction with the company to enable two-way communication, ensuring feedback and continuous improvement.
* Administer formal management and reporting procedures.
* Maintain all project documentation in order as per client standards and best practices.
* Ensure safe systems of work are in place for all operations by managing and addressing the health & safety requirements of each function.
* Ensure compliance with all statutory and company procedures.
* Suggest and implement improvements and innovations in service delivery.
* Monitor the quality of work carried out by the workforce through random audits and ongoing review of projects and reactive issues.
* Timely and accurate production of all client reporting requirements, including the design and generation of any bespoke reporting that supports intercompany relationships and has the potential to further develop the project business.
Person Specification:
* Excellent customer service and communication skills.
* Dynamic approach to achieving continuous improvement.
* Self-motivated and able to motivate others.
* Flexible with the ability to adapt to a changing environment.
* Ability to bridge any gap in technical knowledge between the internal team and client.
Qualifications and Experience:
* Previous experience working in a similar role.
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