Service Delivery Manager
LSC is seeking a skilled Service Delivery Manager to lead our client services in Kinsale. This key role ensures seamless delivery of services, meeting and exceeding agreed milestones and KPIs.
Key Responsibilities:
* Manage operational activity, planning and delivering services within contractual terms.
* Maintain service standards, compliance, and schedules outlined in SLAs and KPIs.
* Lead on-site teams, ensuring GMP standards are met and performance goals are achieved.
* Oversee direct reporting colleagues, providing HR support and resolving queries.
About You:
* Prior experience in GMP environments is beneficial.
* Proven people management skills, including training, performance management, and disciplinary procedures.
* Demonstrated leadership skills and knowledge of process improvement techniques.
Skills:
* KPI Management
* SLA Compliance
* GMP Knowledge
* SOP Development
* HR Skills
* Risk Assessment
Salary:
Estimated salary: €60,000 - €80,000 per annum, depending on location and experience.