Location: Dublin 2
Date: Jan 7, 2025
FS Business Consulting - Business Transformation - Customer (Strategy, Operations, Digital and Customer Experience) – Senior Manager - Dublin
General Information
Location: Dublin
Available for VISA Sponsorship: YES
Business Area: Customer & Business Transformation
Contract Type: Full-Time – Permanent
Do you have a passion for helping organisations maximise operational efficiency, embrace the digital agenda and create great customer and employee experiences? Do you have prior experience in a strategy, operations, customer or change delivery role within consulting or the Financial Services industry? Are you looking for strong career development, with an opportunity to learn from highly talented people and want to benefit from the support of a global organisation and network?
Your Key Responsibilities
* Strong understanding of core business operations gained through involvement/ delivery of projects across areas such as strategy, operating model design, customer experience design, lean process improvement, organisational design and transformation design and delivery
* Understand EY’s service offerings and actively identify opportunities to better serve clients across our range of services
* Utilise your skills in the areas of structured problem solving, business analysis, analytics, design thinking, and lean process improvement to help our clients drive profitability and performance improvement through their business operations
* Identify areas for process improvement across existing ways of working be it system, process, or people changes
* Effectively analyse and define business requirements through stakeholder engagement and reviewing existing processes
* Manage people and project teams & engage directly with senior client stakeholders to drive business outcomes, including the facilitation of client interviews, workshops, and project governance sessions.
* Be involved in projects across the end-to-end project lifecycle, from business case development to project execution and close-out.
* Ability to communicate complex ideas effectively, both verbally and in writing
* Help identify problems, opportunities and ideate methods for improving existing business processes and workflows
* Helping to shape creative and innovative solutions to address client issues
* Communicating effectively with the EY engagement team, the client and internal and external stakeholders, as required
* Demonstrated ability to manage, supervise and develop others, effectively communicate, manage budgets, timelines, and plans, manage client expectations, deliver quality projects
* Working confidently with clients, to support building 'believed advisor' relationships
* Stay abreast of latest Financial Service industry trends to drive innovation
To qualify for the role, you must have
* Excellent client relationship management skills, gained through prior consulting roles or within financial services / technology organisations
* Minimum of 8-10 years in delivering transformation programmes in Financial Institutes
* Strong verbal and written communication, with experience in presenting to key senior stakeholders
* Understanding of trends and implications on the Financial Services industry
* Be professional, quickly establishing personal credibility and demonstrating expertise
Ideally, you will also have
* Strong numeric analysis, presentation, Process Mapping, and requirement-gathering skills
* Proven analytic and workshop facilitation skills
* Experience in applying best practice Business and Process Analysis techniques
* Proven experience in developing structured presentations using PowerPoint and analytic skills using Excel
* Proven track record of leading teams
* Lean six sigma and/or BCS training/certification an advantage
* Project Management and/or Agile certification is an advantage
What we look for
* Someone who enjoys working as part of community which values integrity, respect, teaming, inclusiveness and building high performing teams
* Someone with energy, enthusiasm and courage who enjoys solving complex problems and variety in their day-to-day working life
* Someone who is passionate about reaching their full potential and excelling in their career
What working at EY offers
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development. Plus, we offer:
* Support and coaching from some of the most engaging colleagues around
* Opportunities to develop new skills and progress your career
* The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
* Pension
* Discounted Health Insurance
* Web Doctor – Free unlimited online GP Consultations for you and your family
* The purchase of additional annual leave
* Hybrid Working
* Free Gym Membership
* Travel Pass
* Maternity & Paternity Leave
* Bike to Work Scheme
* Recognition Awards
* Cash incentives for Referrals
* Tech MBA paid by EY
* Wellness rooms available in some offices
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. That’s Why, EY.
Apply now.
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