* Schedule: Full Time
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
The Sr. Help Desk Technician is responsible for the IT Help Desk daily functions including troubleshooting help desk tickets and training help desk staff. Responsibilities include:
1. Triage, assign, and schedule help desk tickets as necessary.
2. Dispatch tickets to vendors as needed.
3. Coordinate vendor accounts and billing.
4. Record issues in the ticketing system and coordinate referrals to appropriate personnel.
5. Utilize and maintain Helpdesk tracking software and assist with documentation of resolution procedures.
6. Develop and execute plans for increasing overall desktop platform optimization and standardization.
7. Manage the SCCM infrastructure.
8. Ensure correct installation, configuration, use, and maintenance of the Microsoft SCCM Platform.
9. Create and manage application deployment objects for new and existing software.
10. Maintain ongoing communications with support teams regarding application issue resolution.
11. Provide 3rd level support for the desktop platform.
12. Work with key platform vendors for support to resolve issues.
13. Coordinate release of critical updates and support Windows Servicing Model.
14. Monitor Microsoft SCCM Platform health and mitigate identified problems.
15. Perform daily and long-term operational and strategic management of hardware and software.
16. Administer effective frontline help desk assistance to clients.
17. Organize training for team members on best practices in handling help desk related issues.
Qualifications
Required and Preferred Experience:
* High School Diploma or equivalent, Bachelor’s preferred.
* At least five (5) years’ experience performing duties similar to those listed above.
* Experience with application imaging preferred.
* Excellent written and verbal communication skills.
* Problem analysis and resolution skills.
* English language communication required.
Additional Information
Experian's culture and people are key differentiators. We focus on DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, and reward & recognition. Experian is an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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