Convenience Area Manager - South West Region
All the details
As a Convenience Area Manager, you are accountable for:
* Your region made up of 45-50 stores, worth between £70-£90m per year, comprised of owned and partner-owned stores.
* A small number of M&S owned Stores within the Region (c.1-6 depending on geography) and have line management accountability for those stores.
* Delivery of our owned M&S Stores operational KPIs, profit delivery, trading safely and legally.
* Setting the standard of great looking Stores every hour of the day, 100% execution of launches, events and campaigns.
* Delivering an excellent customer experience.
* Creating environments where our teams can be themselves and where we are honest with our feedback to drive performance, working with our Business Involvement Groups and our Partners, we act upon colleague feedback.
* Accountable for the leadership of our teams within owned stores and driving a High Performance Culture through role modelling, coaching and recognising remarkable people who are continuously "Aiming higher!"
* Deliver all key launches, phase change and trading events.
* Build a robust commercial and operational plan for your region to support ongoing improvement.
* Supporting Partners' people plan and influencing successional priorities.
As a Convenience Area Manager, you are responsible for:
* Spotting opportunities to simplify, make more efficient and identify different ways of working to continually influence our growth and bottom line impact.
* Ensuring Partner owned stores deliver the M&S Brand standards and service consistently.
* Building strong relationships with your regional counterparts across up to 6 Partners and M&S regional teams in your local regional geography through listening and understanding.
* Reviewing Partner delivery and shaping the future growth of our Partnerships.
* Supporting Partners to move forward KPI goal performance.
* Spotting opportunities to drive performance by reducing bandwidth and doing things differently.
* Relentlessly challenging Central Support Teams to deliver right first time for customers, Partners and our colleagues.
* Win for our customers through colleagues who care, quick payment experience and by setting the standard of clean, safe and well-presented stores.
* Growing relationships across multiple Partners and influencing the Store Support Centre to shape solutions for any issues.
* Ensuring store feedback is represented and improvements put in place alongside root cause fixes.
* Inputting into operational strategic programs to ensure that they are fit for purpose and aligned to partner needs.
* Shape trading planning priorities ensuring key learnings and observations are captured.
ESSENTIAL
* Retail background, specifically strong operational experience.
* The ability to identify data trends and opportunities, with a strong commercial awareness.
* A continuous improvement mentality to support the simplification of our operation and drive right first-time execution.
* Ability to provide solutions to complex problems.
* Excellent communication and influencing skills - making connections quickly and with impact.
* Strong people leadership skills and the ability to recognise, engage and grow a team.
* Ability to build strong relationships with stakeholders both within and outside of the business.
* Driven, self-starter who can set their own agenda.
DESIRABLE
* Experience within Food Convenience Retailing.
* Remote Management experience.
* Third party Partner Relationship experience and influence.
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