My Clients in the public sector is seeking to Employ a Head of Operations in the Social Inclusion and Employment Grade 5 Role Requirement 1 Operational Management -The internal and third-party delivery and performance being actively monitored and managed. -Applying active risk management to programme financial management and service delivery and provide for service continuity. -Ensure appropriate and timely escalation and resolution of risks and issues. -Be accountable for Social Inclusion & Employment budget input -in respect of FTEs, Programme Supports and T&S, of same prior to sign off by Financial Control Unit on same -Ongoing oversight and monitoring of annual budgets and reporting to Financial Control Unit. -Overseeing and reporting to various stakeholders of financial information on a monthly basis (e.gs Management Accounts and PQs) Role Requirement 2 Service Planning & Development -A coherent, integrated programme financial management and service model being applied. -Contributing to clear costed business plans addressing service delivery, alignment, and improvement. -Critically appraising, shaping, and improving programme financial management, service model and delivery. -Actively promoting and addressing an active and strategic approach to customer and stakeholder engagement. -Effectively assessing and addressing changing requirements and lead in change management. Role Requirement 3 People and Resource Management -Provide credible, agile, and open leadership to direct reports. -Foster a culture that promotes ethical practice and commitment to service excellence and customer experience. -Procure and promote excellent staff and services. -Plan for continuity and succession in key roles. -Manage assigned staff and business units, ensuring they are equipped with a clear understanding of requirements and expectations Role Requirement 4 Relationship Management & Development -Ensure credible and effective relationships are established and maintained with stakeholders such as business partners and customers. -Represent clear expectations to staff in respect of company values, policies, standards, and procedures. -Ensure adherence to the highest standards of health and safety and to all policies and procedures which support the promotion of a positive environment for occupational safety, health, and wellbeing. -Liaise with external partners and/or delivery agents and oversee the overall delivery of any outsourced work deliverables relevant to the Programme Finance Unit. Required Experience -5+ years experienced in financial management and programmes finances. -Strong experience of cross-business delivery management. -Proven track record of service delivery excellence in a consumer environment. -Proven track record in service planning, delivery, and improvement. -Evidence of the production of high-quality reports and written materials. -Highly Proficient in use of MS packages e.g., Word, Excel, Outlook, Project,- PowerPoint; Microsoft Dynamics CRM; SharePoint applications and portals. Qualifications -Personal application, critical thinking, presentational capability and recognised accounting qualification as represented through a third level qualification to Level 9 or higher on the National Framework of Qualifications, or equivalent. -Whilst experience and performance track record are key determinants, ideally would have additional, relevant professional qualification (e.g., in business, management, service development/delivery, process improvement, project management). Skills: teamwork communication Attention to detail Customer Service Benefits: Flexitime Pension Laptop Expenses Travel Allowance