Team Leader (Social Media)
Location: Dublin
Work model: Onsite
Working hours: Day (9am - 6pm) or Evening shift (5:30pm to 2am)
Contract type: Permanent
About Covalen: We're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years. Our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
Responsibilities:
Duties and Responsibilities
People Management:
* Point of contact for all HR/People related issues for Covalen team.
* Scheduling and Resource Planning including approving and managing holiday requests.
* Managing all onboarding paperwork for access permissions and provisioning.
* Lead and motivate staff members and manage the development and performance of each member of the team.
* Set clear goals for staff members and assess them against those goals.
* Provide constructive feedback in a timely manner.
* Deal with non-performance in accordance with policies.
* Manage team T&A and payroll through available tools.
Game Planning and Delivery:
* Allocating workload to the content analysts.
* Take accountability for team and market performance and create action plans to address non-delivery.
* Ensuring that the SLAs for timeliness, accuracy and quality are met.
Client Management:
* Responsible for building client relationships.
* Attend and participate in necessary client meetings and conference calls.
Essential Competencies:
* Proven track record of leading by example.
* Ability to motivate and inspire confidence in others.
* Experience in communication with clients.
Minimum Requirements:
* 1+ years in a Team Leader/Supervisory/Manager role in a multinational, call centre.
* Strong communication skills (both written and verbal).
* Detail-oriented and passion for problem-solving.
Benefits and Perks:
* Health Insurance
* 25 days Annual Leave
* Free meals/snacks onsite.
* Extensive Training & Development
Equal Opportunity Employers: At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds.
For more information, don't hesitate to reach out to this mail ID: [email protected]
Apply Now or Reach Out for More Information.
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