Job Title:
Community Operations Analyst
About the Role:
We are seeking a highly skilled Community Operations Analyst to join our team. As a key member of our operations team, you will be responsible for assisting our clients' communities and resolving inquiries in a timely and empathetic manner.
Key Responsibilities:
* Assist our client's community and help resolve inquiries empathetically, accurately and on time
* Become and remain knowledgeable about client's products and community standards
* Make well-balanced decisions and personally driven to be an effective advocate for our community
* Strong interpersonal skills, verbal and written communication skills and most importantly empathy
* Display a strong bias to doing what's right
Duties and Responsibilities:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment
* High adaptability and positive approach to challenges
* Ability to make decisions
* Ability to solve problems
* Effective Time management & Prioritization skills
* Ability to work as part of a team
* Ability to consistently hit KPIs on time
Requirements:
* Proficient in Estonian and English
* Cultural understanding of the market
* Experience in working in an office environment is preferable
* Extremely reliable, consistent, and hard-working
* Possion for ensuring a positive, safe user experience
* Flexible in working in a faced paced environment with different projects to work on
* Ability to learn new information in a short period of time
* Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European)
Benefits:
* Health Insurance
* 25 days Annual Leaves
* Free meals / snacks onsite
* Extensive Training & Development
* Access to Covalen's Wellness Programs
* Tax Saver Travel Card
* Covalen's Bike to Work Scheme
About Us:
At Covalen, we champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.