YOUR ROLE IN THE TEAM?
As the Shop Manager, you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. You will provide full operational support, direction, and guidance to your shop, ensuring that the experience for every Paddy Power customer is memorable, tailoring the service to meet the needs of each individual customer.
We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever-evolving Online presence! Ideally, we want people who will embrace technology, new betting services, and ways of working as they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops while still providing an epic customer journey.
At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career! Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed!
HOW WE DO IT?
We want people who will stay customer-focused by building strong and lasting relationships; creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services.
Other duties will include:
* Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
* Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
* Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets.
* Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker, and easier.
* Play by the rules by making sure the shop complies with Social Responsibility commitments and all shop operational procedures, including cash management procedures.
* Lead by example and drive your team to keep and maintain shop presentation standards.
Are you a team player that can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done!
Are you adaptable to different situations? Do you remain curious and wish to constantly develop? Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand. But it's your dedication and loyalty that matters most!
WHAT WE OFFER
* Industry leading pay-rates.
* Additional Premiums for Overtime, Sunday & Bank Holiday.
* Paid Rest Breaks.
* Annual Bonus & Cheltenham Bonus.
* 25% discount on Flutter Shares.
* Refer & Earn scheme.
* Maternity & Paternity leave top up.
* Wedding Leave.
* Health Insurance (10% discount).
* Pension 4% Employer Contribution after 2 years.
* Six Free counselling sessions & 24/7 EAP Telephone Support.
* Competitions with prizes like iPads and holidays.
* Big Christmas and Summer Party.
* Lifestyle and Retail discounts (WRKIT).
* Financial Wellbeing Platform (Nudge).
Job Types: Full-time, Permanent
Pay: From €15.35 per hour
Additional pay:
* Bonus pay
* Overtime pay
Experience:
* Supervisory/Management: 1 year (required)
Work Location: In person
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