Job Summary:
We are seeking a highly skilled and experienced Automotive Service Advisor to join our team. In this role, you will be responsible for providing excellent customer service, diagnosing car issues, and ensuring that automotive work meets company quality standards.
Responsibilities:
* Greet customers and offer outstanding customer service from intake to release of their vehicles.
* Determine and diagnose car issues based on customer description and vehicle condition.
* Translate customer-reported problems to actionable work orders for technicians to complete.
* Order necessary parts from suppliers and verify delivery to technicians.
* Ensure that automotive work provided to customers meets company quality standards.
* Invoice and collect payment from customers for services rendered.
* Handle and resolve customer complaints regarding services.
* Maintain customer records and enter data into computer databases.
Requirements:
* Working knowledge and experience of automotive products, repairs, and parts.
* At least 2 years' experience in a similar environment.
* Strong IT and communication skills.
* Strong Organizational skills, including the ability to schedule appointments, meet with customers, and ensure that work is done properly.
* Exceptional customer service skills based on experience.
* Ability to communicate automotive processes to customers with basic automotive knowledge.