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Principal Recruitment Consultant at Vantage Resources
What’s involved:
* Design and govern enterprise-wide ITSM processes (ITIL, ISO-aligned)
* Manage service desk call flows, incident handling, and escalations
* Define and track KPIs: SLA compliance, MTTR, FCR, CSAT
* Implement and administer ITSM tools such as ServiceNow
* Oversee service catalogue and service portfolio management
* Drive process standardisation, automation, and continuous improvement
* Support app and platform service management integration
* Facilitate project-based service transitions into operations
* Generate reports and dashboards for performance and trend analysis
What You’ll Need
* Strong background in enterprise ITSM architecture and operations
* Deep experience with ServiceNow (admin/config/reporting)
* Solid understanding of ITIL practices
* Experience managing change processes and CAB governance
* Strong data analysis and reporting skills (e.g., SLA trends, RCA)
* Experience with PRINCE2 and/or PMI methodologies for service transition
* Excellent communication, documentation, and stakeholder engagement skills
* Experience in developing and maintaining service catalogues
What’s on offer:
* Hybrid Working
Vantage Resources is an equal opportunity employer and is committed to creating a diverse working environment by recruiting people from different backgrounds and cultures. All qualified applicants will receive consideration for engagement and/or employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, culture, disability or age. An inclusive and diverse workforce is an essential part of the development of our organisation’s culture which we believe enhances both our working environment and the service we provide to our customers.
Seniority level
Not Applicable
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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