Reporting to the Quality Operations Manager, the Field Quality Manager role will involve leading and working with a team of Dispense Representatives to achieve all internal and client targets including quality, sales and customer marketing initiatives in a quality and compliance driven environment. Core focus of the role is to deliver our Client's KPI's through the implementation of efficient and effective field management strategies and programmes in line with business objectives as defined by the company. Whilst the focus for this role will be the management of a team of Dispense Reps, the role may in the future also involve managing other teams within the wider CPM Quality Service Team such as the Service, Refrigeration or Project Teams.
The priority of the role is the delivery of targets through the coaching and development of individual team members. It will also be through the auditing and management of activity levels in the field as well as the management and monitoring of the levels of processed / completed tasks through the use of the internal software system.
The key responsibilities of the role can be identified under three distinct areas: people, performance and process.
People:
1. Manage, lead, motivate, train and develop the Dispense Quality team;
2. Maximise field coaching, support and training opportunities within defined schedules;
3. Carry out one-to-one performance appraisals on a per cycle basis with each individual team member;
4. Regular communication with the team to ensure regular two-way feedback;
5. Establish communication with Dispense team on a daily basis;
Performance:
1. Consistently achieve agreed objectives across all key performance indicators;
2. Set, measure and monitor the KPI's with regular reporting;
3. Utilise Power BI reporting to monitor performance;
4. Plan, organise, review and control Dispense activities and operations in the district;
5. Ensure that Dispense reps are successful in reaching/exceeding their targets as set by the organisation;
6. Maintain communications within the team to ensure field opportunities are recognised and celebrated;
Process:
1. Stakeholder Management (including internal and external points of contact);
2. Primary point of contact for Diageo RQM;
3. The organisation and implementation of all Dispense tasks and work to agreed standards;
4. In field training of staff and performance management including account auditing;
5. Accurate management and distribution of equipment stocks in district;
6. General management of relevant people records through CPM systems;
7. Implementation and monitoring of all policies and procedures relevant to the role, including (but not limited to) HR, Health and Safety, Payroll, Tools and operational processes, expenses etc;
8. Accurate recording of Diageo Ireland assets in trade;
9. Product Quality Tracking and reporting;
10. Event management;
11. Advice to traders on the installation of draught beer systems;
12. Collating and submitting reports to GM and Client, ensuring accuracy and relevancy;
13. Ensuring that the health and safety guidelines are followed as per the safety statement and safety handbook;
14. Ensure Quality Operations Manager is informed and updated regarding all key activities;
15. To generate new ideas and ways of working;
16. To consistently strive to reach highest standards of performance for client;
17. To ensure at all times that you operate in an effective and efficient manner to complete all tasks;
18. To undertake any other duties and responsibilities as instructed by your line manager;
Key Deliverables:
SLA's:
1. Monthly target of SLA's to be achieved;
2. Reports submitted on time and in full;
3. Accurate equipment and asset register maintained;
4. Managing Surge equipment through service schedules and repairs;
People:
1. One on one accompaniment and performance reporting;
2. Training report for each direct report once per cycle;
3. Manage district roster including annual leave/sick leave;
Experience:
1. People management experience (dispersed field teams desirable);
2. Experience working with draught dispense systems in the on-trade industry desirable;
3. Experience of working in a customer facing environment;
4. High level of IT knowledge in using technology to ensure efficient completion of tasks;
5. Comfortable working in a fast-paced, urgent environment;
6. Strong skills in Microsoft Word, Excel and PowerPoint, and Power BI;
Qualifications:
1. Full clean driving licence;
2. Sales qualification desirable;
3. Third level qualification desirable;
4. IBA Dispense Systems Accreditation desirable;
Key Competencies:
1. Functional & Behavioural;
2. Communication & Interpersonal;
3. Persuading & Influencing;
4. General Management;
5. Results Orientated;
6. Technical Knowledge;
7. Customer Focused;
8. Effective selling skills;
9. Live The Values;
10. Information Technology;
11. Problem Solving;
12. Organisation & Planning;
Benefits:
1. Competitive Base Salary;
2. Performance bonus;
3. Employee Assistance Program;
4. Subsidised Personal Development opportunities;
5. IVF Support Policy;
6. Pension Support;
7. Health Insurance Discounts;
8. Enhanced Maternity & Paternity;
9. Referral Scheme;
10. Awards and Recognition;
11. Structured Development Programs;
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