Job Title: Facilities Management Account Manager
An exciting opportunity has arisen for a skilled Facilities Management Account Manager to oversee client relationships and day-to-day operational delivery of services to major corporate client portfolios.
Key Responsibilities:
* Manage the delivery of services to contractual requirements and service level agreements.
* Evaluate and implement control measures to ensure safe working environments for subcontractors.
* Develop and implement quality measures and procedures for continuous improvement.
* Prepare and communicate complex financial reporting forecasts.
* Present regular business reports for all services covered under contract and attend client meetings as required.
* Identify opportunities for continuous improvement and manage contractual obligations such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
* Communicate with clients regarding operational needs and measure service delivery against agreed SLAs.
* Provide regular status reports and manage task lists on assigned account progress.
* Take action to resolve potential off-target performance and provide clear direction to the team.
* Manage, motivate, and develop the internal team to promote an inclusive and cohesive work environment.
* Facilitate training requirements to ensure staff are fully trained in service provision and current legislation.
* Liaise with Resourcing and Recruitment teams to ensure appropriate resourcing levels across multiple locations.
* Perform other duties, responsibilities, and projects as required for efficient business operation.
Required Skills and Experience:
* A strong business operator with excellent communication skills and negotiation abilities.
* Excellent Customer Relationship Management (CRM) skills and commitment to high-quality delivery in a fast-paced environment.
* Detailed experience and understanding of complex financial reporting models.
* Ability to build and maintain collaborative networks both internally and externally.
* Proven ability to develop and implement strategies and deliver on targets.
* Innovative problem-solving and decision-making skills.
* Experience managing a large and varied team.
* Knowledge of core competencies within the facilities management industry.
* Commercial and financial awareness.
Requirements:
* 7+ years in an Account Management environment.
* Client Services and Operations experience ideally within blue chip organizations.
* Degree Qualification.