About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized financial institution with over 130 years of experience. We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.
Role / Department
As a Human Resource Services Analyst at Northern Trust, you are the first point of contact for employee and manager queries. You will provide guidance and coaching to partners and managers on our HR Policies and Programs and be a steward of HR Data and processes.
You will assist in the administration of various Human Resource programs, services, and processes supporting a region. This role will interact with all levels of employees to answer HR questions and resolve issues while complying with company and legal policies.
Key Responsibilities
* Responds to questions and counsels employees and managers on HR policies and processes, HR systems, employee data, and assists with data updates.
* Utilises knowledge base, call tracking systems and/or third party resources to educate customers of the HR Services available to them.
* Encourages self-service tools such as the HR Portal and other systems when appropriate.
* Utilizes good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines / standards.
The key responsibilities of the role include responding to inquiries from employees and managers, providing guidance on HR policies and processes, and utilizing knowledge bases and third-party resources to educate customers. The role also involves encouraging self-service tools and utilizing good judgment to resolve complex matters.
Additionally, the role requires acting as a role model to other team members, including clients/customers who seek assistance from the HR services team. You will be proactive in providing continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution.
Skills/Qualifications
* A College or University degree and/or relevant work experience in human resources is preferred.
* 2 to 3 years in a call centre preferred.
* Excellent customer service/client relationship skills.
* Demonstrated ability to work under pressure.
* Accuracy and high attention to detail.
* Excellent oral/written communication skills.
* The ability to work as part of a team in a fast-paced, dynamic and demanding environment.
The successful candidate will have a College or University degree and/or relevant work experience in human resources. A background in a call centre is preferred, along with excellent customer service and communication skills. The candidate must be able to work under pressure, demonstrate accuracy and attention to detail, and possess the ability to work as part of a team in a fast-paced environment.