Job Summary
About this Role
It is almost unimaginable to think of a technology that has not been influenced, impacted and in many cases made possible by MathWorks software. Your mobile phone, your social network, your TV streaming service, even your take out - MathWorks is the software that is accelerating the pace of engineering and science.
Join Our Team in Galway, Ireland
We are establishing, developing and growing our shared sales & services center in Galway, Ireland. As a Renewal Sales Representative, you will focus on driving revenue growth through achieving or exceeding customer engagement standards in our maintenance renewal programs and products.
Your Responsibilities
* Grow revenue through attaining or exceeding maintenance renewal revenue goals.
* Manage timely closure of assigned annual maintenance renewal contracts and incorporate lapsed maintenance opportunities into selling strategies:
1. Proactively contact customers and explain the product and support benefits of continuing maintenance services.
2. Educate customers on purchasing options via web store and consolidations.
3. Identify and manage add-on or cross-sell opportunities by closing business or transferring to appropriate sales representative to achieve the sale cycle.
4. Prepare quotations as required and ensure accurate information for efficient processing of orders and investigate and resolve discrepancies.
5. Ensure accurate customer data and sales activities are collected and entered into CRM system to advance the sale cycle.
What We're Looking For
* Selling: Consistent overachievement of sales and productivity goals.
* Responsiveness: Has a can-do attitude, is customer-centric, displays empathy, and is quality-focused.
* Being Strategic: Ability to multitask, strong sense of urgency, willing to go the extra mile with a strong work ethic; self-directed and resourceful.
* Taking Care of Details: Is accurate in recording information clearly and concisely. Highly proficient computer, analytics and social networking skills.
* Communication: Exceptional persuasive verbal and written communication skills with excellent telephone skills and a high level of attention to detail.
Qualifications
* A bachelor's degree is required.
* 2-4 years post-university experience, 1-2 years customer-facing experience.
* English, German, and preferably another language (French, Italian, Spanish). Highly proficient in both spoken and written minimum level C1.
* Exceptional persuasive verbal and written communication skills with excellent telephone skills and high level of attention to detail.
* Understanding of forecasting and funnel management practices.
* Completion of sales and/or phone skills training.
* Proficient working with a CRM system to facilitate lead qualification and advancement of sales cycle.
* Strong prioritization and time management skills.
* Experience working in fast-paced, disciplined, process-oriented, sales environment.