Location: On site / Naas, Co. Kildare, Ireland
Job Type: Permanent / Full-time
Sector and Subsector: Hospitality | Reservations
Salary: Negotiable Salary
At Killashee, we believe in bringing together the most talented hospitality professionals to work together and provide wonderful guest experiences.
We hire self-motivated people, train them to do their job superbly, and create a working environment where they can flourish and develop their careers.
We now have a fantastic new opportunity for Reservations Executive to join our team and contribute to the future success of Killashee Hotel.
Key Requirements: Flexible with hoursExperience with Opera preferable but not essentialHighly motivated with a positive attitudeStrong leadership, time management, and organisational skillsAttention to detail is a mustDuties: Manage telephone and email enquiriesIdentify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenueProduce quotations and written confirmation to all clientsMonitor customer satisfaction regularly and resolve any outstanding issues to ensure future businessMaintain a thorough understanding of properties facilities and processesEnsure that all business leads and opportunities are followed up in a timely manner, including enquiries and provisional bookingsEnsure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriateDeal with all clients in a professional and friendly mannerAddress any guest complaints, queries, and suggestions quickly and efficientlyAdhere to all Company policies including but not limited to Customer Care, Health & Safety, Fire Safety, and Cash HandlingComply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing, and EmploymentUse of onsite computer systems including Hotsoft, Availpro & ResDiaryLiaise regularly with relevant managers in relation to reservationsAttend hotel meetings as required, ensuring effective communication at all levelsEnsure all business standards and reservations plans are followed in line with policies set outWork as part of a teamWhy Work With Us: Excellent learning and development opportunitiesDiscounted rates for FBD Hotels and ResortsEmployee Assistance Programme and Wellness initiativesAffinity discount with FBD insurance for home, car, and travelFree parking on siteMeals provided on dutySocial team eventsExcellent working environment focused on team appreciationTeam Recognition programmeIf you would like to join our friendly and talented team, please forward your CV.
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